Sr Manager - Customer Supply Chain

at The Hershey Company in Bentonville, Arkansas, United States

Job Description

Position summary:



Job Location: Bentonville, AR

Remote work will be considered.

Job Summary:

This role provides leadership to Walmart & Sam's Club Customer Replenishment Managers / Planners located both on site in Bentonville, AR and those located remote. The position requires broad based knowledge of supply chain with flexibility to balance both strategic opportunities and support the team with tactical challenges that arise on daily basis. Strong relationship and influencing skills are needed to work across the enterprise as daily interaction exists with external customer supply chain partners & buyers and internal sales, commercial planning, finance, category teams, demand planning, supply planning, transportation, etc. This role will be a critical driver of customer supply chain strategies across Business Unit brands and Hershey North America. The Sr Manager Supply Chain will deliver improved case fill performance, on time delivery and reduced costs to serve through close partnership with commercial teams, supply chain stakeholders and customer partners.

Role Responsibilities:

Lead Customer Supply Chain team to deliver supply objectives focusing on case fill, on time delivery improvement and cost to serve reduction. Champion customer specific initiatives that align short and long-term Customer Supply Chain and capacity objectives, tactics, vision and strategies. Ensure visibility of key customer metrics, challenges and work streams to broader organization

Own all aspects of Supply chain management with customer base working in close partnership with the commercial team and related functional teams on solutions that result in measurable business outcomes. Lead and inspire cross functional teams to deliver strong plans to develop logistics initiatives and strategic projects.

Lead teams that leverage reporting to identify risk to commercial plans and activate functional areas of the business. Develop and track capability success measures and continually optimize programs to increase supply chain effectiveness and impact across top ten retailers. Drive monthly review of cost to serve opportunity improvement across multiple areas; OTIF fines, logistics costs, deductions, etc.

Coordinate and own monthly metric reviews and prepare monthly reporting to effectively communicate to the business.

Maintain structured teams that drive business through weekly Collaborative Demand Alignment (CDA) meetings that coordinate supply chain activities across internal Hershey team in support of new items, transition, seasonal buys, etc. Ensure resources are working with multi-function internal and external teams to provide timely replenishment and planning actions and insights for all promotions, seasons, and planogram changes.

Through customer interaction and regular benchmarking, develop and maintain a focus on customer's strategic direction in-order-to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain.



Graduate degree in Supply Chain or Business Administration

Prefer 10-15 years of Supply Chain experience

Disposition to engage with external customers at all levels of their organization (replenishment analyst to SVP)

Demonstrated ability of managing operational details, while also understanding big picture

Ability to negotiate effectively with internal and customer partners at all levels. Able to integrate feedback and adjust plans accordingly. Deep experience with quantitative analysis, creative problem solving, and complex project management.

Ability to work in ambiguous environments, bring structure, prioritize and drive to results

Proven ability to develop and maintain effective business relationships and influence cross-functional leaders

Exceptional oral and written communication skills

Strong collaboration, communication, and relationship management skills

Proficient understanding of fundamental business management and supply chain principles and concepts

Global systems thinking - understands complex interaction of processes, information systems, and organizations

Thorough grasp of key internal and customer forecasting, order generation, and order fulfillment processes

Ability to lead multi-functional project... For full info follow application link.


The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. 


The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

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Job Posting: 3091321

Posted On: Oct 15, 2021

Updated On: Nov 13, 2021