Lead Program Manager - Work From Home

at Lumen in MONROE, Louisiana, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Lead Program Manager works in the Enterprise Digital Experience 3rd Party Sales Tools organization and is responsible for driving success against defined business objectives. This includes driving programs, systems capabilities, and ROI, as well as application adoption, license management, configuration, and support.

The Lead Program Manager will drive projects that deliver system enhancements that promote Sales and CS success. Serves as Product Owner for 3rd party sales productivity applications with a key focus on defining and executing system solutions to drive sales growth and customer success strategies. Understands the Enterprise sales motion and pain points and be able to translate business needs into systems capabilities, features, and user stories that drive business value. Conducts and leads systems/application testing.

This position works independently and requires the ability to communicate technical issues in general business terms. Must demonstrate the ability to communicate effectively with Sales and Customer Success professionals, as well as other cross-organizational stakeholders at all levels of management.

The Main Responsibilities

+ Independently manages multiple concurrent projects with varying degrees of complexity. This often involves stepping into chaotic or ambiguous situations and driving structure, order, and clarity.

+ Manages all phases of the project lifecycle from planning to post-implementation support and monitoring. Includes managing stakeholder expectations, scope, schedule, development, user acceptance testing, deployment, issues/risks, and sometimes financials for assigned projects daily to ensure the success of business objectives.

+ Develops and executes change management plans, including the development and delivery of communication and training.

+ Provides subject matter expertise for supported applications and ensures strong user support processes are in place

+ Coordinates with end-users to understand, document, and refine requirements that enable efficient seller and CS experiences.

+ Partners with business stakeholders and management to prioritize enhancements and fixes.

+ Ensures that system improvements are successfully tested, implemented, and monitored to ensure favorable business outcomes.

+ Oversees and manages application version upgrades.

+ Provides hands-on configuration and access support for applications. Manages licenses.

+ Analyzes usage trends and drives application adoption efforts.

+ Performs forecasting, capacity planning, and performance reporting.

+ Facilitates collaboration and communicates with all levels of program governance, including read-outs to executive audiences.

+ Manages cross-organizational teams comprised of members from all levels of management and sometimes external resources.

+ Drives problem solving and escalates issues that cannot be resolved at the working level to the appropriate level of governance for resolution.

+ Develops Salesforce reporting and dashboards for the user communities.

What We Look For in a Candidate

Basic Qualifications:

+ Undergraduate degree or equivalent experience in a related field

+ 5 years experience in the technology or telecommunications industries

+ 3 years program, project, or process management experience

+ Experience in managing projects with end-to-end process and business impact

+ Experience with agile software development

+ Application support experience

+ 5 years of management experience partnering with multiple organizations

Preferred Qualifications:

+ Track record of success building positive working relationships across the enterprise

+ Demonstrated ability to work independently to organize projects, identify courses of action, and develop solutions to business problems

+ Experience working in an environment where cross-functional teams are commonplace and achieving success requires collaboration across many departments

+ Ability to lead by example, develop and implement a strategy, and hold associates accountable for performance

+ Critical thinking and problem-solving skills

+ Ability to break down complex problems into manageable activities

+ Demonstrated verbal and written communication

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 265931

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the j

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Job Posting: JC194955083

Posted On: Oct 15, 2021

Updated On: Nov 25, 2021