Case Manager, TEPEZZA

at Horizon Therapeutics in Little Rock, Arkansas, United States

Job Description

Working at Horizon is more than a job – it’s personal. For us, success is measured by the numbers that matter most – the number of lives we touch, the number we change and those we work tirelessly to help save. We’re a team of agile, out-of-the-box thinkers who are inspired to do more because we know we’re a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs.

Position Summary:

The Case Manager works in a highly visible, team and collaborative environment working with the reimbursement HUB, Patient Access Liaisons (PALs) and Specialty Pharmacy. The Case Manager will work with patients, providers, partners and insurance companies to address insurance challenges, which may include prior authorizations, reauthorizations, insurance changes, and appeals. The Case Manager will manage a caseload and will work within the pre-determined process to gain access to the prescribed therapy, troubleshooting issues with insurance authorization and distribution of therapy. The Case Manager is accountable for providing exceptional customer service, at all touch points. The ability to anticipate challenges and address them understanding the time sensitivity of each case. The Case Manager must listen to and support patients and medical professionals, addressing their specific needs, providing friendly, courteous, professional and well-informed answers and solutions to their questions and needs. The Case Manager will develop and maintain relationships with patients and providers supporting therapy adherence. The Case Manager must be able to support regional geographies and time zones.


+ Day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs

+ Work closely with the Reimbursement Team, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy

+ Partner with Safety and Pharmacovigilance and report adverse events and product complaints through medical information

+ Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families

+ Maintain and update patient status to track reimbursement and shipping status of U.S. patients

+ Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)

+ Liaise with medical offices as necessary to obtain insurance authorizations

+ Counsel patients and family on insurance and reimbursement options

+ Identify general and specific adherence trends and suggest appropriate action

+ Daily interaction with sales representatives, patient services support and medical affairs to ensure current and accurate communication on the status of insurance approvals and reauthorizations

+ Assist in developing strategy, manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance

+ Advise patients and families on insurance, financial assistance and therapeutic access programs

+ Attend patient meetings, industry conferences and sales meetings

Qualifications and Skills Required:

+ High school diploma required; Bachelor’s Degree preferred.

+ 5+ years of experience in the pharmaceutical industry.

+ 2+ years prior experience as a case manager.

+ Buy and bill experience required.

+ Scientific or nursing background a plus.

+ Excellent communication skills and commitment to customer service.

+ Ability to effectively resolve hurdles across multiple cases at the same time.

+ Ability to learn product and disease information, familiarity with HIPAA and FDA.

+ Ability to manage communication with case managers and sales reps across multiple geographies and time zones.

+ Up to 20% travel required.

+ Proficient in Microsoft Office.

+ Professional demeanor.

+ Self-starter attitude.

+ Strong interpersonal skills.

+ Excellent written and verbal communication skills.

Horizon Core Values & Competencies:


+ Manages Ambiguity

+ Strategic Mindset

+ Demonstrates Self-awareness

+ Cultivates Innovation

+ Develops Talent


+ Drives Results

+ Ensures Accountability

+ Decision Quality


+ Courage

+ Collaboration

+ Instills Trust

Horizon requires all U.S. employees to be fully vaccinated, as a condition of employment, with Pfizer that has been fully approved by the Food & Drug Administration (FDA) or one of the vaccines currently granted emergency use authorization by the FDA such as Moderna or Johnson & Johnson. Fully vaccinated is defined as two weeks after your final dose of the Pfizer, Moderna or Johnson & Johnson vaccine. We will provide medical and religious accommodations as required by law.

Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department.

Horizon is focused on researching, developing and commercializing medicines that address critical needs for people impacted by rare, autoimmune and severe inflammatory diseases. Our pipeline is purposeful: we apply scientific expertise and courage to bring clinically meaningful therapies to patients. We believe science and compassion must work together to transform lives. For more information on how we go to incredible lengths to impact lives, please visit and follow us on Twitter , LinkedIn , Instagram and Facebook .

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Job Posting: JC194938732

Posted On: Oct 15, 2021

Updated On: Oct 28, 2021