at Lumen in MONROE, Louisiana, United States
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.
Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.
• Innovate – to deliver solutions to real business problems
• Transform – your skills and knowledge through challenging work projects
• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.
• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.
The Main Responsibilities
As a Data Analyst intern in our North American Operations organization, you will work collaboratively with our Dispatch and Capacity Planning Organization Team to support the planning and execution of dispatching over 6,000 of our Consumer and Small Business Technicians and over 1,000 of our National Enterprise Technicians Tasks during the 10 weeks may include gathering data and analytics to assist the team in making business decisions and actions. You will need a high level of engagement and ability to take initiative, ask questions, learn quickly, and work in a team environment. Other tasks may include:
• Acquiring data from other sources, creating reports on a regular basis, correcting any issues, and ensuring that databases remain error-free and organized
• Gather data specifically on Quantum fiber
• Spot trends and anomalies within statistical data, to include using reporting and statistics tools
• Conduct capacity planning
• Work with various software packages, from reporting tools to statistical applications. Strong job candidates will need to be able to quickly pick up new computer programs and use them efficiently
• Strong job candidates will need to be able to quickly pick up new computer programs and use them efficiently
What We Look For in a Candidate
• Education Requirements
o Enrolled at a 4-year accredited college or university- rising senior or masters level status at the start of the internship, graduating August 2022 – May 2023.
o Major/Degree: In pursuit of degree in Data Science, Business Analytics, Computer Science, MIS, or a related field.
• Proficiency and understanding of:
o Microsoft Suites
o Statistical and analytical tools (e.g., Microsoft Power BI, Excel, Access, SQL)
o Reporting and publishing tools (e.g., Microsoft Power Point, Visio, SharePoint, Teams)
o Report writing skills – have experience with preparing reports for multiple levels of the organization
• Professional Attributes
o Strong drive for results/solutions and taking initiative to resolve problems
o Comfortable approaching teammates, leadership, and building cross departmental relationships
o High attention to detail with STRONG organizational skills
o Ability to balance multiple projects at one time
o Ability to communicate extremely well
o Ability to be resourceful and adaptable- independently AND in a team environment
o Desire to collaborate with team and have agility while making effective decisions
o Strong written and verbal communication skills
o Self-starter with a positive attitude
o Strong mathematical skills
• Work Setting
o Ideally the position will be in one of the following offices: Monroe, LA or Remote/Work From Home
o Intern must be able to work 30-40 hours be week during the 10-week program (June – August)
o Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)
o US work authorization
What to Expect Next
After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!
Requisition #: 263991
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.