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Customer Service Specialist

at Robert Half in Rogers, Arkansas, United States

Job Description

Description Customer Service Representative Opportunities!

Develop your career as a Customer Service Representative in the expanding Transport industry through this exciting opportunity at Robert Half. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative position is based in the Rogers, Arkansas region and is a short-term contract / temporary to hire employment opportunity.

What you get to do every day

- Contribute accurate, friendly customer service in a timely fashion

- Manage the fielding and sending of important written business correspondence

- Organize and route incoming telephone calls

- May support business development and client referral goals by actively cross-selling and referring customers Requirements – Demonstrated experience performing extensive research to resolve complex customer inquiries

- 1+ years of past relevant experience

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Sound written and verbal communication skills

- Upbeat, positive attitude and an approach to work rooted in professionalism

- Strong technical skills including proficiency with MS Office

- Practical knowledge of Maintain Vendor Files

- Proven knowledge of Call Center Customer Service

- Well-founded grasp of Customer Support

- Transportation Logistics experience preferred

- Deep understanding of Logistics Industry

- Quality experience with Enter Vendor Invoices

- General familiarity with JIRA

- Inbound Call Center experience desired

- Booking Appointments experience

- Follow-up Appointments experience highly desired

- Wide ranging experience with Manage Vendor Relationships

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Excellent customer service and office administrative skills

- Proven computer skills

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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Job Posting: JC194799911

Posted On: Oct 14, 2021

Updated On: Nov 16, 2021