Intern - Operational Analyst - Summer 2022 - CO or Remote/Na

at Lumen in Little Rock, Arkansas, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.

Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

• Innovate – to deliver solutions to real business problems

• Transform – your skills and knowledge through challenging work projects

• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

The Main Responsibilities

As an Operations Analyst intern in our North America Operations organization, you will work collaboratively with our Product Readiness Team to ensure all product-related technology roll-outs have integrated operational requirements and operational processes and therefore, once released, the product delivery process and customer experience is optimum. This team is the voice of service delivery and has a direct impact on Lumen and its customers. Tasks during the 10 weeks will also include contributing to strategic planning using data in product simplification to reduce complexity in the operational environment and to reduce operational cost. You will need a high level of engagement and ability to take initiative, ask questions, learn quickly, and work in a team environment. Other tasks may include:

• Data analysis of operational metrics by product, including figuring out where to find the data.

• Creating a repeatable process to pull product metrics easily/quickly.

• Defining processes after interviewing business owners and documenting workflows using Visio.

• Creating diagrams to depict business problems and solutions.

• Tracking and updating the progress of various product programs

What We Look For in a Candidate

• Education Requirements

o Enrolled at a 4-year accredited college or university- rising senior or masters level status at the start of the internship, graduating August 2022 – May 2023.

o Major/Degree: In pursuit of degree in Data Science, MIS, CIS, Business, Analytics, or a related field.

• Proficiency and understanding of:

o Microsoft Suites

o Proficient or better with Excel, Visio, and PowerPoint

o Nice to have: Familiarity with Agile development process and tools like JIRA and Confluence

• Professional Attributes

o Strong drive for results/solutions and taking initiative to solve problems

o Analytical and curious mind; the ability to ask the “why” questions

o Desire to learn and improve things. "Can X be done differently?

o Ability to be resourceful and adaptable- independently and in a team environment

o Ability to collaborate and have agility while making effective decisions

o Strong written and verbal communication skills

o Flexible and adapts well to change

• Work Setting

o Ideally the position will be in one of the following offices: Broomfield, CO or Remote/Work From Home

o Intern must be able to work 30-40 hours a week during the 10-week program (June – August)

o Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)

o US work authorization

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on-demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 263794

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Job Posting: JC194824904

Posted On: Oct 14, 2021

Updated On: Nov 16, 2021