Intern - Ops Readiness Analyst - Summer 2022 - CO or Remote/

at Lumen in Little Rock, Arkansas, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.

Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

• Innovate – to deliver solutions to real business problems

• Transform – your skills and knowledge through challenging work projects

• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

The Main Responsibilities

As an Ops Readiness Analyst intern in our North American Operations organization, you will work collaboratively with our Service Delivery team to develop talent within Lumen to identify training and communication needs. Tasks during the 10 weeks will include working in the areas of operational readiness to identify, analyze, and prepare content to be fed into corporate training or communication deliverables. You will need a high level of engagement and ability to take initiative, ask questions, learn quickly, and work in a team environment. You will the opportunity to analyze and present on data researched.

• Interns might also have the opportunity to build or provide input into overall Service Delivery Marketing plan and/or delve into data and / or programs to help extract meaningful information that should be communicated to employees, leaders, analysts, or customers in coordination with our corporate partners

• They may also have an opportunity to do similar analysis and content gathering in order to turn content into presentations and/or training materials for employees or leaders

• Work alongside talent development to analyze and identify training and communication needs with Lumen

• Develop intern communications

• Partner with program managers and leaders to identify needs for talent development

What We Look For in a Candidate

• Education Requirements

o Enrolled at a 4-year accredited college or university- rising senior status at the start of the internship, graduating August 2022 – May 2023.

o Major/Degree: In pursuit of degree in marketing, communications, business analysis, instructional design, computer science, or a related field.

• Proficiency and understanding of:

o Microsoft Suites specifically excel and powerpoint

o Social media experience

o Experience with producing blogs and newsletters

o Sway and Yammer experience is a plus

o AI and Machine Learning is a plus

• Professional Attributes

o Strong drive for results/solutions and taking initiative to resolve problems

o Ability to be resourceful and adaptable- independently and in a team environment

o Forward thinking who questions the norm

o Creative risk taker

o Ability to collaborate and have agility while making effective decisions

o Desire to work in team setting as well as independently

o STRONG written and verbal communication skills

o Ability to present to large audiences and leadership

o Flexible and adapts well to change

• Work Setting

o Ideally the position will be in one of the following offices: Broomfield, CO or Remote/Work from home

o Intern must be able to work 30-40 hours be week during the 10-week program (June – August)

o Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)

o US work authorization

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 263775

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Job Posting: JC194825652

Posted On: Oct 14, 2021

Updated On: Dec 01, 2021