at Applied Materials in Memphis, Tennessee, United States
The Applied Global Services (AGS) FEP Service Business Unit (SBU) is seeking a candidate that possesses strong technical knowledge, preferably with Front-End Product (FEP) semiconductor equipment in the areas of hardware design, process engineering, customer fab operations. This person will lead FSO Focal team chartered to work closely with FEP product field support, AGS operations, and AGS field service to ensure products have the documentation, spare part sourcing strategies, maintenance capabilities, and cost of ownership required to be successful at customer sites. They will engage in early phases of the new product design cycle to ensure after-sale support planning is included from initial concept through final product release. They will also lead coordination between the AGS and FEP Business Unit field support teams to implement Customer Engineer (CE) training and certification programs, drive performance improvements on systems installed at customer sites worldwide, and quickly resolve customer issues at the lowest level. The candidate should have a passion for technical program management and possess strong communication skills; this is a strategic role and will suit someone who can drive growth in partnership with a cross-functional team. The position can be remote in the US.
+ Functional Knowledge: Demonstrates broad and comprehensive understanding of different systems, theories and practices
+ Business Expertise: Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
+ Leadership: Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy. Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business
+ Problem Solving: Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
+ Interpersonal Skills: Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience
+ Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials’ core values.
+ Bachelor’s Degree
+ 10 – 15 Years Relevant Experience
Years of Experience:
7 – 10 Years
Yes, 20% of the Time
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.To view full details and how to apply, please login or create a Job Seeker account