Desktop Support - First Shift

at TEKsystems in Olive Branch, Mississippi, United States

Job Description


Desktop Support Technician – First Shift (M-F; 7:30am to 4:00pm)

Candidate must provide a cell phone for receiving calls from Supervisor regarding high priority tickets.

A TEKsystems client in Olive Branch, MS is seeking a Desktop Support Technician to assist in the support of PC’s, Printer’s and RF devices used by end users in their Olive Branch location.

Support can consist of day to day trouble calls or user requests, supporting on-going projects related to these types of devices and routine device maintenance / upkeep. The potential candidate must be reasonably adept in troubleshooting problems with some or all of these types of devices, communicating and follow-up with end users of various levels within the organization, along with providing excellent customer service.

This resource will be supporting roughly 300 end users with approximately 25 tickets per shift, per person.

Technical environment:

-Microsoft Office (Windows 7/10)

-Laser Jet Printers

-Supporting Zebra Label Printers

-AS 400 (experience with Client Access preferred)

-RF (Radio Frequency) Devices (this candidate needs experience with Wireless Network Connectivity)

-Candidate will be troubleshooting the following: Outlook / Microsoft Office / Word / Excel

-ServiceNow Ticketing System

Pluses Include:

-Network + Certification

-A+ Certification

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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Job Posting: JC194555110

Posted On: Oct 10, 2021

Updated On: Oct 24, 2021