AVP, Digital Servicing Product Owner

at Synchrony in BENTONVILLE, Arkansas, United States

Job Description

Job Description:

Role Summary/Purpose:

As a Product Owner for SyPI, you will be responsible for developing and implementing enhancements and new capabilities with clients for one of Synchrony’s leading mobile app platforms, the Synchrony Plug-In (SyPI). The ideal candidate will have strong communication skills, have experience working with clients and technical development teams, project management and Agile background working with multiple cross functional teams; specifically, IT, marketing, operations, and clients, and have experience with mobile apps. This individual will collaborate with external clients, IT and other strategic partners and have direct responsibility for the success of the product with clients and customers.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility.

We’re proud to offer you flexibility, so candidates will be considered who live near any of Synchrony locations ( : Alpharetta, GA, Altamonte Springs, FL, Bentonville, AR, Boise, ID, Canton, OH, Charlotte, NC, Chicago, IL, Costa Mesa, CA, Draper, UT, Kettering, OH, Marlborough ,MA, Merriam, KS, New York, NY, Phoenix, AZ, San Francisco, CA, St. Paul, MN or Stamford, CT

Essential Responsibilities:

+ Lead integration of new SyPI features into external client mobile apps and consult clients on ongoing development and roadmap

+ Work with Product Owners, Scrum Masters, developers and QA on testing and road to production

+ Present enhancements to Synchrony retailers and client-facing teams. Develop communication materials and promote the benefits of introducing new features

+ Work with the VP, SyPI Leader on strategy development, requirements and the product roadmap. Partner with client teams and platform leaders to ensure alignment with business goals.

+ Monitor post-release cardholder and client feedback (e.g. App store reviews) and resolve any issues identified

+ Collaborate with cross functional groups (client teams, IT, Credit, Operations, Legal, Compliance) to drive priorities, manage Agile activities and achieve buy-in for client mobile App objectives

+ Build deep understanding of customer and Synchrony platform needs and provide input to deliver future product features

+ Participate in/support broader Digital Product team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities

+ Perform other duties and/or special projects as assigned


+ Bachelor’s Degree or in lieu of a degree, a high school diploma and 7+ years of project management experience

+ A minimum of 2 years of project management experience, preferably in marketing or digital technology experience

+ 2 years of account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partners, communicating with both technical/non-technical resources (internal, client, vendor)

Desired Characteristics:

+ Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

+ High energy, self-motivated, with strong communication skills and experience working with external clients & technical development teams.

+ Ability to adapt to varying scenarios and cater presentations and style based on the audience

+ Experience with Agile software development framework, acting in the Product Owner role

+ Experience in the credit card or financial services industry

+ Curiosity and passion for learning about new technologies and identifying ways to drive innovation

+ Self-aware and adaptable

+ Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners

+ Strategic thinker with ability to develop and implement actionable plans to drive business results

+ Strong project management experience with a record of delivering on time and across functions

+ Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 – 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:


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Job Posting: JC194465846

Posted On: Oct 09, 2021

Updated On: Nov 08, 2021