Advanced Medical Support Assistant

at Veterans Affairs, Veterans Health Administration in Shreveport, Louisiana, United States

Job Description

Summary The Advanced Medical Support Assistant assigned to the Patient Aligned Care Team (PACT) model, the Specialty Care Setting involved in a PACT model, or a specialty care team involved in a PACT model . The PACT team let is a primary care team that generally consists of a primary care provider (MD registered nurse care manager, clinical associate (LPN or medical assistant/health technician and an administrative associate. (MA/MSA/health technician). Responsibilities This is an open continuous posting and may close before the listed closing date. A certificate will be issued every 15 or 30 days until a selection is made. If you are not a current, permanent VA employee or Federal employee from another agency, you should apply to CBST-11237458-21-KCG. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Duties include but are not limited to: Participating in team huddles and team meetings to manage and plan patient care; Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); Managing electronic wait list to verify and validate accuracy and resolve issues; Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; Evaluating patient information and clinic schedule lists to determine whether patient is vested; Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider; Other duties as assigned. Work Schedule: 5 Days/Week (Days, Evenings, Nights, Weekends and Rotating Shifts) Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:ADVANCED MEDICAL SUPPORT ASSISTANT/000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations: Medical Support Assistant (Advanced), GS-6 Experience. One year of experience equivalent to the GS-5 grade level. This would include experience entering, modifying, retrieving sensitive information into or from electronic health records, scheduling systems, and/or reports; scheduling medical appointments in a clinical setting; performing patient support work; providing customer service and identifying patient concerns to ensure satisfactory resolution, and have an advanced level medical terminology. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: i. Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA HANDBOOK 5005/117 PART II APPENDIX G45 Physical Requirements: Duties require sitting, walking, bending, carrying records or supplies and approximately six hours of using a video display screen daily. Incumbent must be capable of dealing with all types of personalities, psychiatric patients, patients with alcohol or drug abuses, etc., and must always be capable of working under stressful conditions and yet maintain self-control and poise. Work is performed in a clinic setting. There is daily contact with patients; some possibility of verbal abuse from upset or irrational patients exists. Due to the nature of the job and its location, this employee does encounter various illnesses and diseases, some of which are communicable. The office is air-conditioned in warmer months and heated during th

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Job Posting: JC194159020

Posted On: Oct 07, 2021

Updated On: Dec 04, 2021