Menu

Service Manager -E. Bert Kouns

at Dillas Quesadillas in Shreveport, Louisiana, United States

Job Description

The Service Manager has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.

+ Deliver The Goods! – On each shift, you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!

+ Use the Tools – leverage company provided materials to train, coach, and run high performing shifts

+ Get Dirty – be a hands-on working manager

+ Execute – drive key measures of shifts to include: cleanliness, speed of service, training, food cost, and labor to name a few

+ Unique Experience – Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Lead, Manage, and Accountability:

+ Give Clear Direction – Set the tone daily by giving clear direction to your Team. Have energetic pre and post-shift meetings and align the Team with the goals!

+ Creating an Opening – Set goals and empower the Team to achieve them. Provide opportunities for success!

+ Set Clear Expectations – Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.

+ Communication – Give feedback and seek feedback. We want to communicate really well and have an open-door mentality when confronting issues.

+ Follow up – You’ve given direction and set expectations. Now – follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it’s okay. Let’s root cause why and put a plan in place to succeed next time.

+ You’re a Big Dilla:

+ Be a great coach – train the Team on proper Dillas procedures on each shift

+ Inspire – motivate Team to maximize their potential on each shift

+ Appreciate – Respect your Team and treat others the way you want to be treated

+ Acknowledge – Understand the Team made a choice to work with us. Thank them often.

+ Award – Celebrate the successes! Recognize the Team for PRIMO performance!

+ Team and Customer Safety:

+ Prioritize people – know that Team and Customer safety is our number one priority

+ Rules – know the rules and ensure they’re followed by all

+ To Do’s:

+ Own your seat at the table – support and promote all programs and initiatives of your restaurant

+ Stay organized – plan ahead and play your part to support your Leadership Team

+ Do it Now – have an action-based mentality and always go the extra mile

+ Add to your plate – strive to develop yourself, strive to take on more responsibility, and grow personally and professionally!

CHARACTER TRAITS:

Empathetic. Authentic. Passionate. Vulnerable. Positive. Integrity. Fun. Engaged.

Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Service Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.

+ Must be 16 years of age or older

+ Proficient in a variety of technology systems

+ On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

WHAT WE HAVE TO OFFER YOU:

+ Industry-leading pay with tips

+ 2 Formal Reviews per year (pay increase opportunities)

+ Enthusiastic Culture: Fun restaurant contests

+ You’re a Big Dilla team program that focuses on Appreciation, Awards, Acknowledgement

+ Cause-driven Community Impact

+ A seat at the leadership table

+ Guaranteed Bonus Program

+ Flexible work schedules

+ Food Discounts – eat FREE every shift

+ 40 Hours of Paid Time Off

+ Closed on Major Holidays and for the Superbowl!

+ Salary: $10.00+/Hour

To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: JC193792062

Posted On: Oct 02, 2021

Updated On: Dec 08, 2021