Learning Business Partner

at Facebook in Little Rock, Arkansas, United States

Job Description


Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.


WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas – making it accessible and reliable wherever you are. It’s a simple and secure way to share your favourite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.WhatsApp is looking for an experienced Learning Business Partner to join the Customer Operations Learning team. This position will partner with multiple teams within WhatsApp Customer Operations, to help evolve and execute on the strategy for how we develop and enable our global Operations organisation. This individual will work with teams within Customer Operations and key cross functional teams to ensure that we continuously align business priorities with the performance expectations of our Operations teams and provide a path and curricula for building competence. The ideal candidate will have a strong passion for WhatsApp and for developing teams to apply learning, thus enhancing performance.

Required Skills:

1. Develop learning solutions, in partnership with Customer Operations and cross functional teams, to fill the gaps identified by business stakeholders

2. Strategically package learning solutions in various, scalable formats to ensure our audiences will receive the most effective learning experiences

3. Manage the implementation of learning solutions, which includes planning, communications, enrollment, regionalization (when necessary), and delivery

4. Collaborate with subject matter experts to develop scalable training content

5. Continuously assess the effectiveness of the learning solutions that we’ve developed and feedback recommendations to the global team to ensure all learning solutions evolve as the business evolves

6. Continuously evaluate and maintain up-to-date learning material and knowledge content

7. Demonstrate strong leadership skills in communicating complex processes into simple and easy to understand concepts

8. Help to foster a positive experience for new WhatsApp employees

9. Ensure smooth administration of operations, logistics, and communication associated with delivering training programs

Minimum Qualifications:

10. 6+ years working experience within learning & development or training

11. 2+ years of experience in operations

12. Demonstrated understanding of requirements to develop learning courses from scratch, through to implementation and post-training assessments

13. Demonstrated experience to communicating with a variety of audiences, and solid stakeholder management skills

14. Experience collaborating, sharing, driving best practices cross-functionally and globally

15. Interest in learning/training and teaching at scale, and proven talent for training in a classroom environment and/or experience with group facilitation

16. Demonstrated experience with learning management systems (LMS), eLearning authoring software, blended learning approaches

17. Demonstrated understanding of ADDIE principle, adult learning theory, and instructional design methodologies for classroom and electronic learning

18. Heavy interest for emerging learning trends in the digital/media industry

19. Strategic experience developing global learning programs with project management skills and experience running strategic projects with cross-functional teams

Preferred Qualifications:

20. BA/BS degree in education, instructional design, communications, or other related field

21. Training experience/background in the tech space

22. Experience working directly with Operations and/or Customer Support team learning challenges

23. Lean Six Sigma/DMAIC experience

24. Experience with vendor management

25. Experience with Cornerstone LMS

26. Experience in email/phone styles of customer support

27. Audio/video/visual asset production and technical skill

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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Job Posting: JC193744768

Posted On: Oct 01, 2021

Updated On: Nov 11, 2021