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Event Technology Manager

at Atrium Hospitality LP in Rogers, Arkansas, United States

Job Description

Hotel:Rogers Embassy Suites

 

Job Description

 

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes

Reports To: Banquet Manager, All Purpose Manager or General Manager

 

Primary Purpose:

The primary purpose of the Event Technology Manager is to provide guests with an excellent banquet experience while providing technology support during events and managing the Event Technology Department.

 

Work Performed:

 

TheEvent Technology Managerwill be tasked with the following duties, responsibilities, and assignments:

 

SuperviseAssociates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuringthat Event Technology Associates are meeting guest needs;

 

Managethe department by assisting Associates to understandand adhere toemployment practices, recommending employment decisions, supporting performance management, and implementingcorrective actionin accordance with Atrium's Core Values;

 

Createa best-in-class guest experience, measured by brand specificservice measurementscores, whileengaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards;

 

Coordinateactivities withthe sales andother departments to ensure that services are provided in an efficient and timely manner;

 

Ensurefinancial goals of the department and the hotel are being met by managingcosts for labor, supplies, and equipment;

 

Developand recommendrevenue driving initiatives and monitor revenueperformance;Executethe Event Technology needs through set up, operation, and troubleshootingin relation to allAV/projection/lighting/conferencing equipment, devices, and systems in areas of the hotel whereneeded;

 

Assist and instruct guests regarding proper usage and operation of AV equipment;

 

Break-down, remove, and secure equipment when not in use;

 

Contract with outside vendors, including to rent and purchase AV equipment when necessary;

 

Manageguest shipments, including ensuring that packages are dispatched and delivered according to

 

guest instructions;

 

Understandinghotel emergency procedures to include fire, life, andsafety;

 

Recommending changes that could improvetechnology forward,service,and increase operational efficiency; and

 

Any and all other work as required to complete the primary purpose of the position.

 

Qualifications:

 

Required Prior Experience:

 

3 years in audio/visual technology role

 

Prior supervisory/leadership experience

 

Preferred Prior Experience:

Prior hospitality experience

 

Preferred Education:

 

Associates degree or higher in hospitality, business, or a related field

 

High school diploma or equivalent

 

Required Technology:

 

Intermediatecomputer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, andTeams .

 

Preferred Technology:

Knowledge of operating systems (Microsoft, Apple)

 

Workday

 

Physical:

 

Able to lift 50lbs; Ablenavigate the event space up to four (4) consecutive hours within ascheduled shift

 

Other:

 

Available to work all shifts, including days, evenings, weekends, and holidays

 

Competencies:

 

(24)Functional/Technical Skills

 

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

 

(15)Customer Focus

 

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

 

(43)Perseverance

 

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

 

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow.Come grow with us!

 

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

 

Atrium Hospitality is an Equal Opportunity Employer.  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability

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Job Posting: 3070211

Posted On: Sep 28, 2021

Updated On: Oct 24, 2021