Front Desk Associate

at Atrium Hospitality LP in Rogers, Arkansas, United States

Job Description

Hotel:Rogers Embassy Suites


Job Description



Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Front Office Manager

Equipment: Uniform


Primary Purpose:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.


Work Performed:


The FrontDesk Associatewill be tasked with the following duties, responsibilities, and assignments:


Check-in and check-outguests;


Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficientmanner;


Answer inquires pertaining to hotel services, registration, shopping, dining and traveldirections;


Handle cash and credit card transactionsandprocess guestaccounts;


As needed, fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant;


Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, andlobby;


Print and distribute Daily Event Sheet, door signs, and reader boardsigns;


Fax and make copies for guests, along with other services of the BusinessCenter;


Arrange for sending and receiving ofpackages;


Follow all company and safety and security policies and procedures; report accidents,injuriesand unsafe work conditions to management; complete safety training and certifications; and


Any and allother work as required to complete the primary purpose of the position.




Required Prior Experience:


Customer service experience


Preferred Prior Experience:

Hospitality industry experience preferred


Required Education:


High School Diploma or equivalent


Preferred Licenses/ Certification:


Valid state driver's license and adhere to all company guidelines regarding moving violations.


Required Technology:


Use computers and computer systems (including hardware and software) to enter data, or process information




Able to lift a minimum of 50lbsoccasionally


Able to stand and/or walk for duration of schedule shift




Able to read, write and communicate effectively in English


Must be flexible to working days, early mornings, evenings,weekendsand holidays


In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow.Come grow with us!


EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos


Atrium Hospitality is an Equal Opportunity Employer.  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability

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Job Posting: 3069626

Posted On: Sep 27, 2021

Updated On: Oct 16, 2021