Sr Media Relations & Communications Specialist

at MHM Support Services dba Mercy Healthcare System in Rogers, Arkansas, United States

Job Description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.


At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."



This is a telecommute position in Northwest Arkansas.


The Senior Media Relations and Communications Specialist implements news and communications strategies and tactics to grow Mercy's reputation and awareness, avert and minimize negative news, and support internal communications within the assigned community, in alignment with local and ministry strategies and needs.


Externally, this role assists in maximizing earned media for Mercy in both traditional news and all relevant social media platforms, and tracking the benefits of these efforts to drive business to Mercy. This role takes an active lead in setting standards for the news team, serves as an advisor and support to other members across Mercy and manages special news projects.


Internally, this role helps to create and influence Mercy's culture and support our business objectives through consistent messages and a distinctive Mercy voice directed to co-workers, physicians, board members and other stakeholders. This position will work closely with community-based Integrated Marketing and operational leadership, as well as other members in the Integrated Marketing team, to ensure coordination and prioritization of external and internal communications efforts locally and across Mercy when needed. This person will be a visible and active representative of Mercy in the local community, and will perform all duties and responsibilities in a manner consistent with the mission and values of Mercy.



Experience: Demonstrated track record for success, Ability to work as a part of team that is both local and virtual

Required Education: Bachelor's degree in journalism, public relations, communications, English, marketing or similar area of study


Exceptional writing, editing and project management skills

Organized, reliable self-starter with strong creative thinking, analytical, problem-solving and decision-making skills

Ability to work independently and collaboratively

Strong social media skills and knowledge

Meticulous attention to detail, with an overall passion for continual improvement

Enthusiasm and ability to expand skills and knowledge in a changing environment

Ability to thrive and flex in a fast-paced, high-energy environment

Impeccable follow-through and ability to multi-task and track various stories and projects

Collaborative and willing to receive feedback from a variety of sources

Credible and articulate, with excellent communication, presentation and interpersonal skills

Creative thinker and innovator

Strong interpersonal skills; ability to provide counsel to leaders and others on news issues

Ability to influence and manage change in a positive and collaborative manner

Ability to travel as needed

Ability to interpret qualitative and quantitative data and use in decision-making

Possess high degree of integrity and moral character


We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!


We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.


What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.




Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.



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Job Posting: 3067609

Posted On: Sep 25, 2021

Updated On: Sep 25, 2021