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Global Change Notification Specialist

at Avantor, Inc. in

Job Description

Job SummaryWorks independently (under supervision) and closely with various departments to handle Change Notification requests. The Specialist also sends Supplier Change Notifications to enrolled customers within established deadlines; enrolling customers for new products; responding to customer questions at short notice. Works based on quality requirements, and recommends changes to predetermined guidelines. Interprets and implements Change Notification guidelines and provide accurate and comprehensive feedback to colleagues. Develops and executes test plans to ensure that all objectives are met.

Major Job Duties and Responsibilities:

+ Autonomous handling of Change Notification requests: sending Supplier Change Notifications to enrolled customers within established deadlines; enrolling customers for new products; responding to customer questions at short notice

+ Implement and assess functionality, reliability, performance, and quality of the service. Identify and remedy defects within the process.

+ Communicating and managing the relationship with customers, suppliers and Avantor associates in a globalized, diverse and international environment

+ Responsibility for negotiating supplier agreements concerning Change Notification

+ Checking and approving information received from suppliers, customers and Avantor colleagues

+ Developing, maintaining and managing the necessary (software) tools used in the Change Notification process. This includes developing, enhancing and testing software improvements

+ Acting as a Subject Matter Expert & Single Point of Contact for defined Major Accounts

+ Connecting customers, suppliers and internal Avantor contacts with other departments

+ Ensure business continuity by proactively sharing information with team colleagues: liaise on account updates, important portfolio changes, changes in suppliers

Qualifications:

+ Minimum Bachelor’s degree in chemistry or life sciences

+ 2+ years of experience in industry preferred

+ Experience with SAP preferred

Knowledge, Skills and Abilities:

+ Strong knowledge of laboratory environment and lab products (chemicals, lab consumables, life science products or single-use solutions)

+ Strong written and verbal communication skills.

+ Passionate about process and problem solving

+ Self-starter & goal-oriented. Results driven, with a strong customer focus

+ Ability to prioritize own workload

+ Time management skills

+ Basic Office 365 skills required

DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.

EEO Statement We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law (https://media.vwr.com/emdocs/docs/EEO-is-the-law.pdf)

OFCCP EEO Supplement (https://media.vwr.com/emdocs/docs/OFCCP-EEO-Supplement.pdf)

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. For information visit, www.avantorsciences.com and find us on LinkedIn (https://www.linkedin.com/company/avantorinc/) , Twitter (https://twitter.com/Avantor\_News) and Facebook (https://www.facebook.com/Avantorinc/) .
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Job Posting: JC193282798

Posted On: Sep 25, 2021

Updated On: Nov 17, 2021