Head of Project Management Center of Excellence

at Humana in Rogers, Arkansas, United States

Job Description


The Head of Project Management Center of Excellence (PM COE) is in Humana’s Information Technology (IT) organization, and is responsible for defining the practices that merge traditional PM techniques with agile ways of working to enable effective execution of technology initiatives. The right candidate will demonstrate an entrepreneurial spirit as they build an ecosystem of resources and support for IT’s PM community. The role incumbent will also be a thought leader and strategic advisor, developing the strategies for how we transition our project and program management practices to fit the Agile methodologies for IT delivery where applicable.


Come join our team in this exciting new senior leader role! Humana’s IT organization is undergoing a multi-year transformation journey to develop a cloud-based and platform-centric technology ecosystem. Critical to this transformation is our transition to agile ways of working. As the Head of the IT Project Management Center of Excellence , you will work cross-functionally across IT to optimize the practices of project and program management, impacting the delivery of enterprise-wide technology initiatives. You will establish the new COE that will provide standards and support to project management offices and individual project managers across the IT organization, and connect them to Agile delivery methodologies. In addition, you will have responsibilities to create consistency in work tools and practices, promote ongoing competency development, guide career pathing, and measure effectiveness of our delivery.

Duties include:

+ Develop a continuum of practices, tools, and standards that may be applied to technology initiatives according to their work team’s journey in adopting Agile methodologies

+ Assemble and lead forums for project and program management practitioners across IT to continuously learn through experiences, training programs, and from one another

+ Act as a consultant to the Project Management Office, Application Development leaders, and business segment CIOs in coaching their teams around the adoption of ‘best practice’ work standards and tools, and other matters that relate to supporting the work teams’ success

+ Collaborate with the IT Agility Office in defining the best path for transitioning traditional project management practices to support Agile software development approaches

+ Build a set of metrics and monitoring capabilities around the IT project portfolio’s execution effectiveness

+ Develop approaches for how the organization oversees the interdependencies and integration of interrelated initiatives, and set guidance on how work teams may measure business value

+ Lead a small team of program managers who will lead the execution of multi-year technology enabled transformation initiatives across the company

+ Serve as the product owner for Humana’s Project and Portfolio Management tool (PPM)

Required Qualifications

+ Bachelor’s Degree in Business, Information Technology or a related field

+ Demonstrated experience in technology product implementation or project / program management

+ Background in working with Agile software development teams or in implementing Agile methodologies

+ Experience in operating as an internal or external consultant

+ Possesses specialized knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) frameworks used to manage risks and issues unique to technology projects

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences

+ Demonstrated experience in managing high scale and high complexity initiatives (with annual budgets of $30 million +)

Preferred Qualifications

+ Master’s Degree in Business Administration

+ Longevity working in data warehouse, decision support and reporting system environments

+ Working knowledge of project and program management systems, especially ServiceNow

+ Six Sigma and/or Project Management Institute certification

+ Experience in the health solutions industry

Additional Information

Scheduled Weekly Hours


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Job Posting: JC193277712

Posted On: Sep 25, 2021

Updated On: Oct 23, 2021