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Dispatcher

at LifeNet, Inc. in Texarkana, Texas, United States

Job Description

SUMMARY

+ Responsible and accountable for the daily implementation of the System Status Plan

+ Effectively and professionally provides communications and dispatch services for LifeNet ground and air emergency medical services

DUTIES AND RESPONSIBILITIES

+ Utilizes system status management computer system which monitors, updates, and controls the location and movement of units

+ Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands

+ Dispatches and maintains radio communications with units

+ Monitors and documents response times of units

+ Maintain the cleanliness of the dispatch center and work area

+ Follows LifeNet guidelines for customer service

+ Maintain patient confidentiality

+ Investigates and reports all response time exceptions

+ Answers requests and dispatches medical support personnel

+ Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents

+ Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel

+ Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc…)

+ Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.

+ Function as public relations representative when dealing with facilities, agencies, etc…

+ Responsible for adhering to all company & departmental policies and procedures.

+ Perform other related duties as required

MINIMUM QUALIFICATIONS

+ High school diploma or GED required

+ Current EMT certification & experience desired

+ Current Paramedic certification & experience preferred

+ Must type minimum of 30 WPM

+ Current Driver’s License required

+ Current BCLS certification required

+ EMD certification preferred upon hire, but required within 90 days of employment

+ CPR instructor certification preferred

+ Knowledge of local geography

+ Familiarity with data entry procedures

+ Effective written and oral communication skills

+ Effective interpersonal skills

STRESS FACTORS

+ Occasionally:Hazards, fatigue, boredom

+ Frequently:Intense tasks

+ Constantly:Repetitive tasks, high pressure, MCI’s, high call volume, life and deathsituations

PHYSICAL REQUIREMENTS:

+ Occasionally:Lifting up to 25 pounds

+ Frequently:Walking inside and outside, pushing, pulling, balancing, carrying up to 10pounds, stooping, twisting, bending, leaning, reaching over shoulderlevel, upper body flexibility

+ Constantly:Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting,fine hand & finger movement, multiple physical & mental activities performed at the same time

WORK ENVIRONMENT:

+ Occasionally:Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists

+ Frequently: Extreme cold

+ Constantly: Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment

MENTAL REQUIREMENTS:

+ Occasionally: Complex writing

+ Frequently: Complex reading, clerical

+ Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making.

EQUIPMENT USED

+ Constantly: Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers

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Job Posting: JC193248657

Posted On: Sep 25, 2021

Updated On: Oct 27, 2021