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Computer Support Specialist

at University of Arkansas - Fayetteville in Little Rock, Arkansas, United States

Job Description

Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page.If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Type of Position:Information Technology

 

Workstudy Position:NoJob Type:Regular

 

Work Shift:

 

Sponsorship Available:NoInstitution Name: University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

 

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

 

If you have a disability and need assistance with the hiring process please contact Human Resources at  501-916-3180.

 

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.Department:Assistance Center

 

Department's Website:https://ualr.edu/itservices/Summary of Job Duties:The Computer Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the service desk level. The Computer Support Specialist assists clients in the use of software applications, including web-based applications, telecommunications software, printing, and logging on and off client PCs. This position is part of the IT Services Assistance Center and might work at the SUB front desk, SUA 105, or Fribrough Hall. This position helps train and direct the activities of temporary employees in the Assistance CenterQualifications:Required Education and Experience:

 

The formal education equivalent of an Associate's degree in computer science, business systems, mathematics, or related field;

 

Two (2) years equivalent work experience in computer support operations.

Preferred Education and Experience:

 

An earned bachelor's degree in computer science/applications, mathematics, or a related field;

 

Experience in a customer call center;

 

Certifications in computer or customer support from industry-recognized associations.

Job Duties and Responsibilities:

Strategy & Planning

 

Evaluate documented resolutions and analyze trends for ways to prevent future problems;

 

Alert management to emerging trends in incidents.

Acquisition & Deployment

 

Assist in software releases and roll-outs and communication to the end-users.

Operational Management

 

Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end-user issues;

 

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue;

 

Build rapport and elicit problem details from service desk customers;

 

Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician;

 

Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and... For full info follow application link.

 

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

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Job Posting: 3066140

Posted On: Sep 24, 2021

Updated On: Oct 03, 2021