Manager Solution Architecture

at Lumen in Little Rock, Arkansas, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Job Description

Lumen’s Solutions With Advanced Technology (SWAT) Team is responsible for providing deep technical overlay support for Lumen’s Solution Engineering in support of all Business Solutions products. SWAT works closely with front line Solution Engineers to provide timely, accurate and complete technical answers in support of customer solutions.

This position will be responsible for managing a team of technical experts who provide customer facing and internal in-depth presales technical support for Lumen managed products including the security portfolio, hosting, colocation, cloud and IT Services.

Position Objectives

+ Lead the team to provide Solution Engineers timely, accurate and professional presales technical support for products and solutions.

+ Ensure Solution Engineering has technical learning opportunities to obtain skills for them to technically design and build solutions with minimal outside assistance.

+ Lead the team to self-enable Solution Engineers by providing technical documentation for supported products and solutions.

+ Collect and distribute feedback from Solution Engineering and customers to appropriate internal teams as actionable information to correct, improve or develop Lumen products and solutions.

The Main Responsibilities

+ Build and manage a team of Security Sales Professionals focused on technical sales support within an assigned North America region.

+ Demonstrate advanced solution selling abilities and effective, pro-active customer communications to mentor and coach team members.

+ Attends customer meetings in person and via the phone as needed to provide guidance and coaching to team members.

+ Reviews customer business requirements developed directly or by sales/solution engineering. Interacts with sales/sales engineers and customers on large complex deals for specific products as needed to provide guidance and coaching to team members.

+ Proactively identifies areas of process and design improvement within specific product area, contacts impacted departments and recommends potential solutions.

+ Manage escalations within the assigned region for security technical sales issues.

+ Acts as a liaison to internal groups such as Service Delivery, Offer Management, Product, Marketing, Architecture and Capacity Planning to relay customer requirements and develop deliverable solutions.

What We Look For in a Candidate

Preferred Education, Skills and Experience

Certifications: Any of the following certifications are recommended


Education and Experience

+ Experience: 20+ yrs in the Information Security industry.

+ Education Level: Bachelor’s Degree

+ Field Of Study: Engineering, Computer Technology

+ A combination of education and experience is acceptable: Yes

+ Attention to detail with good organizational capabilities.

+ Ability to prioritize based on business need, and excellent time management skills.

Knowledge, Skills or Abilities

+ Experience: 7+ yrs Experience in a pre-sales role responsible for needs identification, qualification and solutions design specifically with this product/application

+ Proven experience successfully managing technologists and technology-based projects.

+ Experience in building security-based technology teams.

+ Technical Knowledge: Demonstrated understanding of Security Services technology with extensive knowledge of competitive offerings and trends.

+ Sales ability: Proven track record of success in sales, to mentor and coach security sales professionals.

+ Understanding of selling methodologies.

+ Communication: Advanced written and verbal communication skills.

+ Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.

+ Work Style: Ability to work independently and as part of a team. Must be able to build strong team relationship and easily transfer technical information. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 263653

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

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Job Posting: JC193153903

Posted On: Sep 24, 2021

Updated On: Oct 23, 2021