Communication Svc Operator

at MHM Support Services dba Mercy Healthcare System in Fort Smith, Arkansas, United States

Job Description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.


At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."



Handles incoming/outgoing calls from main Mercy Hospital campus, Orthopedic Hospital campus, Mercy Clinics and independent Answering Service clients with efficiency and courtesy while maintaining composure at all times. Documents calls, consults and messages with accuracy for the hospital, Mercy Clinics and Answering Service. Answering Service for over 250 Mercy physicians, independent physicians and Mercy on-call departments. Uses computer/paging terminal to relay messages efficiently. Uses notification system to relay all codes and alerts efficiently. Contributes positively to an environment of teamwork and positive attitude. Maintains knowledge of procedures for any emergency,code or alert. Treats all callers with respect and dignity.



Experience: Basic computer skills and keyboarding-40 wpm with accuracy in spelling.

Preferred Experience: Should have taken medical terminology. Previous call center experience.


Required Education: High School diploma required.

Certifications: None

Other: Ability to communicate clearly both orally and written. Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension.

Should exhibit ability to handle stressful situations due to volume of calls, importance and nature of calls and calling of codes. Must maintain composure and confidentiality.

We Offer Great Benefits:


Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period.

We're bringing to life a healing ministry through compassionate care.


At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.


What Makes You a Good Match for Mercy?


Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.


dispatcher, dispatch, voice services, operator, communications, customer service, alarm monitoring, call center, PBX, radio operator, emergency dispatch, 911, 911 operator


Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.



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Job Posting: 3062793

Posted On: Sep 22, 2021

Updated On: Sep 22, 2021