Shift Supervisor- Heavener Travel Plaza

at Choctaw Nation of Oklahoma in Heavener, Oklahoma, United States

Job Description

Shift Supervisor- Heavener Travel Plaza


Job Purpose or Objective(s): Maintain the highest priority of Guest Service Standards by assisting with merchandising, sales, and maintaining all Travel Plaza Standards. Assist in coaching and training new associates.

Pay Rate: $13.00 an hour | Full-Time | Shift & Days may vary

Primary Tasks:

1. Coach and train Guest Services Standards and assist with all guest’s needs, responding to questions, resolve issues, and offer sales suggestions. Maintain all payment procedures by SOP standards.

2. Oversee compliance with state and federal laws and Nation policy regarding the sale of alcohol and tobacco products; check identification when required by transaction.

3. Protect all store inventory and equipment from theft and damage.

4. Perform merchandising duties including making shelf labels, ordering, stocking, maintaining appropriate levels for deli sales, upkeep of service area and sales floor.

5. Insure all purchases are properly tendered into the register system, sack and receipt offered to Guest, with parting pleasantry.

6. Complete Operations Checklist and work with associates to maintain Travel Plaza Standard’s by performing duties including sweeping, mopping, dusting, and cleaning both interior and exterior of the Travel Plaza.

7. Report suspicious behavior and/or violations of rules and regulations to the proper authority.

8. Maintain Beginning and Ending shift cash handling SOP procedures. Report discrepancies to General Manager.

9. Perform Shift Supervisor duties in the absence of the Manager/Assistant Manger

10. This position requires physical maintenance and sanitation of the facility therefore Shift Supervisors are to maintain the facility by being interactive and hands on with all cleaning, maintenance, and sanitation procedures.

11. Perform other duties as assigned.

Required Education, Skills and Experience:


+ High School Diploma or GED preferred

+ Food Handler Certification

+ Trendar user experience

+ Exceptional customer service, superior relationship building and strong leadership skills required.

+ Ability to multi-task and prioritize tasks for team members.

+ Ability to be on feet 6 hours per shift

+ Ability to lift at least 50 lbs.

+ Three (3) months of retail experience in a cash handling position


+ High School Diploma or GED or an equivalent combination of education and successful retail experience.

+ ServSafe Certification

+ Knowledge of Choctaw Nation Policy and Procedures

+ Experience, skills and abilities consistent with Core Values and Leadership Competencies

+ Skill in supervising to include delegating responsibility, training and evaluating performance.

+ Ability to be on feet 6 hours per shift

+ Ability to lift at least 50 lbs.


Job Retail Operations

Primary Location OK-Heavener

Work Locations Heavener Travel Plaza 525 N Highway 59 Heavener 74937

Organization Retail

Schedule Regular



Req ID: 21012288

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Job Posting: JC192910746

Posted On: Sep 22, 2021

Updated On: Sep 30, 2021