at Humana in Rogers, Arkansas, United States
The Experience Strategy & Transformation Lead enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Experience Strategy & Transformation Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
The Digital Experience Strategist leads transformations and experience improvement development for Humana’s digital member portal that will drive the future vision of the company’s core businesses.
In this role you will,
+ Be the voice of the member as they navigate Humana’s digital member portal.
+ Act as a subject matter expert to create digital experiences that help Humana members understand their benefits and manage their health and wellness journey.
+ Understand industry trends and member expectations using data, analytics, user testing, and research. Translate these findings into opportunity moments that help members with benefits and coverage, claims, network, medications, and care.
+ Define gaps in current digital experience, express member needs, and articulate solutions to improve the member’s digital journey on the member portal.
+ Connect member needs with business value propositions and development feasibility.
+ Simplify complex problems and issues in an easy-to-understand manner.
+ Understand technical matters outside personal area of expertise, and synthesize for broad discussions.
+ Identify new features and functionality that delight users and drive member and business value.
+ Drive innovation for future improvements resulting in increased member engagement.
+ Ensure connections between execution conversations and product roadmap are being made so that any development needed to get a campaign up and running is put on the roadmap.
+ Bachelor’s degree
+ 8 or more years of Digital Strategy and Transformation in Consumer Experience
+ 8 or more years of project leadership experience
+ Experience leading large teams/programs
+ Creativity and brand design knowledge/experience
+ Working knowledge of all Microsoft programs
+ Detail oriented with excellent organizational and project management skills
+ Demonstrated ability to make independent judgments
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
+ Program and/or Project Management experience
+ Member/Consumer Experience design experience
+ Healthcare industry experience
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours