at Jack Henry & Associates in Monett, Missouri, United States
Applications Analyst (Mid-Level)
Position Level: Individual Contributor
Team: Implementation & Support
Position Type: Regular
Working Time: Full-Time
Locations: Allen, Texas, Monett, Missouri, Remote, Remote, Springfield, Missouri
Travel Requirements: 30%
Description & Requirements
Jack Henry & Associates, a leading provider of technology solutions and payment processing services primarily for the financial services industry, is hiring an Applications Analyst to join the OnBoard Platform Implementation team. Applications Analyst will act as liaison between the customer and the installation team within specific area of specialty and will be responsible for all aspects of installing new/ enhanced software applications including customer preparation and post installation training and support.
This position requires strong written, verbal, and interpersonal skills to work with multiple individuals at all levels within the company. The ideal candidate for this role should be able to multi-task and independently prioritize, ensuring all the customers are given the best install support possible. They have excellent people skills and are passionate about delivering the best customer experience.
This position can be based to work out of Springfield, MO, Monett, MO, or Allen, TX, or remote from any US location within Central Time Zone.
If you are interested in this position, please apply on or before October 12, 2021.
+ Must have a minimum of 4 years of lending experience in a financial institution.
+ Must be able to travel up to 30% for trainings, team meetings, and customer engagement.
+ Associate’s or Bachelor’s degree in Finance, Banking, or Business.
+ Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
+ Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product.
+ Consults with customers to define parameters within the software application.
+ Trains the customer on use and feature functionality of the application.
+ Communicates the customer’s needs/expectations to appropriate personnel.
+ Notifies appropriate personnel of any application issues.
+ Interacts with Project Manager on various issues.
+ May assist customers in validating accurate conversion of all data.
+ May analyze transaction processing.
+ Mentors and provides training to employees.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.