Manager Business Operations - Work From Home

at Lumen in Little Rock, Arkansas, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Responsible for the efficient coordination and delivery of replacement equipment for the Lumen Network in order to assist in the reduction of Mean Time to Repair.

The Responsibilities include supervising all aspects of Order Management to include:

+ Order processing, procurement, logistics coordination/tracking and validation of proof of delivery of replacement equipment in the field.

+ Ensuring the failed equipment is obtained from the field, returned to the vendor for credit or repair and received from Vendor to replenish C-Spares Stock.

+ This position will be responsible for activities including identifying, researching and assisting internal/external customers regarding status of Critical equipment. Additional responsibilities include coordinating after hours rotating on-call, tracking, updating and reporting of status and escalations to Management, ensuring after hours support and response is available for escalations, NOC support and Field support .

+ Manage team of 8-10 direct reports.

The Main Responsibilities

+ Provide direct supervision and management of Lumen exempt and non-exempt employees, and all assigned contractors. Responsible for understanding, executing and complying with bargaining unit labor contracts as documented. Perform quarterly reviews and annual assessments for Lumen exempt employees and 3PL contractor performance surveys as required.

+ Responsible for effective and efficient coordination and guidance of day to day distribution center operations involving material activities associated with receiving, put away, picking, shipping, inventory management, clean and screen, kitting, and reverse logistics.

+ Responsible for stringent oversight and management of Distribution Center inventory and assets with on hand inventory value raging between $1.2M to $100M. Inventory throughput for the Denver DC is over $316 Million annually. Responsible for development and execution of a comprehensive audit and reconciliation program to maintain inventory accuracy and integrity across all DC managed inventories. Manage inventory shrinkage to less than .5%.

+ Develop and implement short and long term planning strategies related to DC design, setup, staffing, processes and budget. Execute implementation of immediate and/or phased action plans related to small, large, high impact and/or high value Distribution Center projects.

+ Responsible for delivering DC operating performance in line with identified SLA’s and metrics.

+ Responsible for evaluation and processing of decommissioned materials, while ensuring all company processes and procedures are followed in managing and handling of assets.

+ Lead and manage asset recovery efforts to ensure recovery of valuable scrap assets (metal, copper, and electronics) and reconcile scrap sales to proceeds received. Collaborate with accounting and asset disposition groups to consume overstock items and/or send to consignment vendors

What We Look For in a Candidate

The successful candidate should

+ Bachelors degree or equivalent education and experience typically with 5 to 7 years related experience and one plus years previous supervision/leader ship experience preferred

+ Logistics experience utilizing MRP (Material, Resources and Planning) WMS (Warehouse Management System) SAP, Applications is preferred. Must be skilled in in PC Based applications (Excel, Access, Power Point, Visio).

+ Experienced Supervisor or Team with excellent organizational, customer service, oral and written communication and teamwork skills are required.

+ Individual must be detail oriented with an analytical attitude.

+ Must be able to maintain a sense of urgency and priority setting, with minimal supervision, in a fast-paced, team-oriented environment where priorities are of critical nature.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 262398

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC192930976

Posted On: Sep 22, 2021

Updated On: Sep 29, 2021