Patient Service Representative - Family Medicine

at MHM Support Services dba Mercy Healthcare System in Berryville, Arkansas, United States

Job Description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.



Greets, instructs, directs and schedules patients and visitors.

Performs a variety of clerical duties for physicians and clinic staff.

Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.

Enters new and established patient information into the computer.

Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.

Performs patient care activities within the scope of data entry/processing and patient account functions.

Establishes payment plans and collection of payments.

Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.


Education: cal office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial.

Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

Certifications: CPR certification beneficial.

We Offer Great Benefits:


Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.


At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.


Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.



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Job Posting: 3061137

Posted On: Sep 20, 2021

Updated On: Oct 09, 2021