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Field Service Representative I

at Steris Corporation in Little Rock, Arkansas, United States

Job Description

Job Title:

 Field Service Representative I

 

 

 

Req ID:

 

 25621

 

 

 

Job Category:

 

 Service/Technical Services

 

 

 

 

Little Rock, AR, US, 72002

 

 

 

 

 

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

 

Position Summary

 

* Position acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.

* Drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

* Provide superior Customer service by pro-actively interacting and communicating with Customers.

* Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.

* Promote STERIS growth through identifying and recommending products and services to Customers.

* Exhibits professionalism at all times.

 

Duties

 

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems expediently.

Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).

Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.

Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.

Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.

Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer's expectations of service are exceeded. Actively seek continuing education opportunities.

Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Other duties as assigned.

 

Duties - cont'd

 

Education Degree

Associate's Degree

 

Required Experience

 

Education/License Requirements

Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.

High School Diploma or GED with minimally two years' relevant experience required.

Experience/Skills Requirements

Excellent interpersonal and Customer communication skills.

Strong technical and... For full info follow application link.

 

STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 

 

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Job Posting: 3060542

Posted On: Sep 19, 2021

Updated On: Sep 19, 2021