Technical Sales Consultant III

at AT&T in Little Rock, Arkansas, United States

Job Description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to State and Local Governments. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

The AT&T Public Safety Solutions organization offers a comprehensive suite of solutions to meet the needs of any public safety entity regardless of size. These solutions include leading-edge networks, 9-1-1 database services, professional support systems and a number of call handling solutions including next generation IP-enabled controllers, intelligent workstations, mapping, cloud-aided dispatch and FirstNet solutions. AT&T Public Safety Solutions delivers fully integrated, end-to-end emergency response solutions.

AT&T has an opening for a Technical Sales Consultant III to support the Public Safety Solutions organization, in providing world-class consulting to AT&T’s public safety customers.

Key Roles and Responsibilities:

+ Acts as primary technical point of contact for Public Safety/9-1-1 customers, technology partners and Public Safety Application Sales Executives for the design, proposal and sale of complex solutions.

+ Serves as the Trusted Technical Advisor to public safety customers by exhibiting expertise in NG911 and IP networking solutions with the highest ethical standards.

+ Assists the account team in responding to customers’ RFP/RFO/RFI by providing technology guidance, design, content and pricing.

+ Familiarity with and a deep technical understanding of AT&T’s new and emerging application services and products that may relate to public safety/9-1-1 solution sales.

+ Works with local account teams in design of call handling WAN networks using MPLS and Ethernet solutions as well as FirstNet and LTE technologies.

+ Ability to create and maintain strong relationships with key decision makers in Local, County, State governments such as C-Level executives, PSAP Directors, City/County Board and Commission representatives, Police/Fire/EMS Chiefs in order to influence technology strategy and direction.

+ Contributes to the sales team’s attainment of aggressive annual sales quota for new public safety solutions and network services through technical consulting activities.

+ Provides technical support in sales presentations and product demonstrations.

+ Functions as an overlay to account teams and must be a team player with a can-do attitude and strong desire to exceed expectations with minimal direct supervision.

Duties directly related to making sales includes:

+ Meeting with customers and engaging in sales activities at the customer’s site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.;

+ Travel within assigned territory is required and could spend more than 50% of their time performing duties directly related to making sales away from their offices at a customer’s place of business or home;

+ Attendance at various trade shows/conferences to promote AT&T’s leadership in the Public Safety industry;

+ Identification of new opportunities and ability to close sales through persuasive negotiations;

+ Proactive development of NG911, ESInet and CAD opportunities;

+ Utilization of Consultative Selling techniques;

+ Presentations to large audiences on technical and complex solutions requiring effective communication skills;

+ Serving as a trusted advisor to customers regarding complex public safety/9-1-1 solutions.

Required Qualifications:


+ 10+ years’ experience in selling complex networking solutions to state and local Government customers

+ Strong analytical skills with the ability to translate complex information into layman’s terms for ease in understanding.

+ Comfortable in presenting technical solutions to large audiences and executive management.

+ Understanding of legacy 9-1-1 solutions, NG911, ESInet, cloud based applications, Phase I/II wireless, Text to 9-1-1, CAD, JMS, RMS, Management Information Systems (MIS), ALI Database systems, voice logging systems, wireless broadband solutions, mobility applications and hosted telephony architecture.

+ Understanding of legacy network services (CAMA, T1, PRI, POTS).

+ Strong knowledge and previous experience designing emerging network services (MPLS & Ethernet) in support of 9-1-1 call handling and ESInet solutions.

+ In-depth knowledge of 9-1-1 operations and call handling solutions from Motorola, Intrado & Solacom.

+ Familiarity with network security and working knowledge of AT&T’s security solutions portfolio.

+ Knowledge of network components from AudioCodes, Oracle, Sonus, Cisco, Fortinet, Juniper, Palo Alto, Avaya.

+ Understanding of AT&T sales processes.

+ Proficiency in MS Office products including Outlook, Word, Excel, PowerPoint, Visio.

+ Technical training courses/certifications in network technologies (Cisco, Palo Alto, Juniper, CISSP, etc.)


+ Bachelor’s degree preferred

+ ENP certification

Ready to join our team? Apply today!

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Job Posting: JC192788736

Posted On: Sep 19, 2021

Updated On: Sep 26, 2021