Utilization Management Nurse 2-WAH

at Humana in Rogers, Arkansas, United States

Job Description


The Utilization Management Nurse 2 utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Utilization Management Nurse 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


The Utilization Management Nurse 2 uses clinical knowledge, communication skills, and independent critical thinking skills towards interpreting criteria, policies, and procedures to provide the best and most appropriate treatment, care or services for members. This is a telephonic UM position which handles calls both inbound and outbound. Coordinates and communicates with providers, members, or other parties to facilitate optimal care and treatment. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

+ Bachelor’s or an Associate’s degree

+ Licensed Registered Nurse (RN) in the (appropriate state) with no disciplinary action.

+ 3 – 5 years of Medical Surgery, Heart, Lung or Critical Care Nursing experience required

+ Previous experience in utilization management required

+ Prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting

+ Comprehensive knowledge of Microsoft Word, Outlook and Excel

+ Ability to work independently under general instructions and with a team

+ Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Required Hours:

+ Rotational holiday and on call weekend hours-8:00 AM – 5:00 PM (within time zone)

Preferred Qualifications

+ Health Plan experience

+ CGX experience

+ Previous Medicare/Medicaid Experience a plus

+ Call center or triage experience

+ Bilingual is a plus

Additional Information

Interview Format

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana’s secure website

Scheduled Weekly Hours


Copy Link

Job Posting: JC192739678

Posted On: Sep 18, 2021

Updated On: Oct 03, 2021