Payroll Representative, Monroe LA

at Lumen in MONROE, Louisiana, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Processes Union Dues changes including but not limited to entering Union Dues cards, processing withdrawals, annual system updates and assisting Labor Department with negotiation issues. Ensures accurate calculation of salaries, vacation, sick, disability and workers compensation leave; taxes, withholdings, etc. Generates and responds to inquiries regarding paychecks. Provides inputs regarding other HR activities.

The Main Responsibilities

+ Analyze and validate accuracy of Payroll simulation bi-weekly using 101 compare reports

+ Process Union Dues changes – Enter cards, process withdrawals, partner with IT to update dues at year-end, partner with Labor to assist with negotiation issues, and miscellaneous reporting

+ Complete testing of system enhancements (systematic and regulatory)

+ Triage Payroll tickets to team members using our HR ticketing system and audit tickets weekly to ensure SLA is met

+ Ensure Payroll tier 1 work in the HR ticketing system is efficient and accurate

+ Assist with W-2 processing efforts

+ Invoice requests for payroll team and submit to Accounts Payable for processing

+ Proactively provide administrative support related to other HR tasks and contribute to the team goals

+ Other functions as assigned

What We Look For in a Candidate

+ High School Diploma

+ Working knowledge of Human Resources policies and procedures or the equivalent in training and experience

+ Experience working with large database software programs performing data entry or processing standardized forms

+ Working knowledge of personal computers and related software (i.e., Microsoft Word, Microsoft Excel)

+ Strong working knowledge of Microsoft Excel such as: VLOOKUP, Pivot Tables and complex equations

+ Strong communication skills and ability to multi-task and meet deadlines

+ Experience investigating and resolving customer problems and concerns

What to Expect Next

Requisition #: 262011

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC192731566

Posted On: Sep 18, 2021

Updated On: Oct 27, 2021