Analyst, Technology

at Raymond James Financial, Inc. in Memphis, Tennessee, United States

Job Description


Job Summary:

Acts as a partner with the business to facilitate and implement technology solutions. Responsible for writing system requirements that will ensure the technology solution will meet the needs of the business. Leverages appropriate technical resources. Requires a high level understanding of systems, industry and end-user requirements. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgements and recommendations based on analysis and knowledge.

Essential Duties and Responsibilities:

  • Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
  • Validates test cases to ensure that scripts will evaluate the business function being performed.
  • Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
  • Provides support for application development teams including documenting business processes.
  • Translates technical concepts to business audience and business information to a technical audience.
  • Participates in developing estimates and implementation plans for technical solutions.
  • Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.
  • Understands and applies principles in risk management, issue tracking and change management.
  • Performs other duties and responsibilities as assigned.


Experience and Skills:

  • Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of education, training and experience.
  • Ability to act as a liaison between product owners and technology implementers – translate technical concepts to business audience and business information to a technical audience.
  • Partner with team members, develop productive working relationships with other stakeholders, and maintain a client focus.
  • Clear and concise written and verbal communication, create effective presentations, and create technical documentation.
  • Solid analytical and problem-solving skills with attention to detail.
  • Detailed understanding of Software Development Lifecycle (SDLC) methodologies (e.g., Agile/Scrum, Waterfall).
  • Knowledge of requirements gathering, change management, risk management, and issue tracking required.
  • Experience with data analysis and data mapping required.
  • Experience with relational databases (Microsoft SQL Server, Oracle) and SQL is required.
  • Experience with running SOAP UI or Postman tools.
  • Fluent in Microsoft Office Suite – Access, Excel, PowerPoint, Visio, Word.
  • May occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
  • Financial Services experience highly preferred.
  • May occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
  • May work in a team environment or project room to facilitate collaboration.
  • Knowledge of risk management, issue tracking, change management and requirements gathering.


  • None required.

Competencies and Behaviors:

  • Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
  • Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
  • Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
  • Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-MI-Southfield-Southfield, US-TN-Memphis-Memphis

Organization Technology

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2102635

Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor

Priority will be given to protected veterans

EOE Protected Veterans/Disability

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Job Posting: JC192713273

Posted On: Sep 18, 2021

Updated On: Oct 10, 2021