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Senior UX Experience Consultant, Salesforce Indust

at Salesforce in Little Rock, Arkansas, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryCustomer Success Group

 

Job DetailsSenior UX Experience Consultant, Salesforce Industries

In the cloud, customer experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building loyalty and integrating seamlessly with other systems and tools. Our applications are being used by millions of people through mobile applications, eCommerce shopping, self-serve portals, and our customers' own employees and partners.

 

And that's where you come in! You'll help us bring the 'wow factor' to our software deployments - enhancing the native UI of the Salesforce Industries product to deliver usable, innovative and beautiful web and mobile apps that are tailored and branded for each specific customer.

 

Leveraging the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the increasing palette of web development tools, you'll be responsible for designing task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.

You will be working closely with our customers to design and optimize their user journeys, to create polished high-fidelity mockups, and to bring the latest in design trends and capabilities. You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.

 

Experience Architect Qualifications

You'll have 10 + years' experience in UX and UI design, with a particular focus on enterprise applications and/or mobile applications and eCommerce

Ideally, you will have extensive experience of designing applications in at least one of our industries

You will understand the importance of defining meaningful customer experience metrics for digital experiences

You'll be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user productivity and adoption.

You will have had experience leading UX for large complex agile projects, with many stakeholders, including agencies, customers, systems integrators and team members.

You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

You'll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo

You will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.

 

Detailed Job Description

As an Experience Architect at Salesforce Industries, you will spend most of your time as a consultant leading UX and UI design for projects implementing our industry software. When you are not fully engaged on projects, you are expected to be a participant in the UX Practice activities and other company initiatives.

Consultant expectations

Estimate UX effort and tasks for new projects

Manage project schedule and reviews to achieve UX/UI deliverables

Identify key success metrics for experience

Work with stakeholders (agency, systems integrators, customer stakeholders, Salesforce Industries team) to align on solution and experience

Lead UX across scrum teams

 

Program deliverables (across projects)

Plan and conduct user research and competitor analysis

Create use cases and flow diagrams, and define information hierarchies

Unify/create personas and storyboards at a program-level

Develop high level vision or 'north star' to align UX design across projects

Interpret data and qualitative feedback

Determine information architecture and create sitemaps across teams

Review and refine user stories to align across projects

Create wireframes and Invision prototypes

Plan + conduct usability testing across projects

Create/update style guide for program

Review project-level designs for alignment

 

Technical Skills

Advanced knowledge of Sketch + Invision [or Invision Studio]

Experienced in mobile-first design: ensuring... For full info follow application link.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 3057862

Posted On: Sep 17, 2021

Updated On: Sep 17, 2021