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Customer Service Representative - 146835

at Bucher & Christian Consulting, Inc. dba BCforward

Job Description

Customer Service RepresentativeBCforward is seeking a qualified Customer Service at Conway, AR 72034 Title: Customer Service Contract duration: 12+ months with possibility of extension or Permanent. Location: Conway, AR 72034

Job Summary
  • Responsible for answering all calls from providers regarding eligibility and benefits in a call center setting, and to satisfactorily resolve calls within expected response time standards.
  • May also answer and resolve calls from members.
Essential Functions
  • Handles heavy inbound call volume.
  • Responds to incoming calls mainly from providers, and on occasion from members, as required to meet departmental goals.
  • Explains benefits, eligibility, provider status, state Medicaid guidelines, and any other necessary information to providers, in a clear and precise manner.
  • Records calls accurately in call tracking system.
  • Maintains specific quality and quantity standards.
  • Maintains accurate paper files of work.
Knowledge/Skills/Abilities
  • Ability to work as a team player
  • Excellent organizational, and verbal and written communication skills
  • Basic knowledge of Microsoft Office
  • Ability to abide by Gainwell Technologies policies
  • Ability to maintain attendance to support required quality and quantity of work
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
  • Ability to multi task in a high paced environment and retain information
Education and Experience required
  • Minimum of 1-2 years customer service related experience
  • High School degree or equivalent required. Bachelor's degree a plus

Interested candidates please send resume in Word format Please reference job code 146835 when responding to this ad.

Recommended Skills

Communication

Multitasking

Customer Service

Call Centers

Confidentiality

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Job Posting: 3057602

Posted On: Oct 15, 2021

Updated On: Oct 26, 2021