Customer Service Representative - 146835

at Bucher & Christian Consulting, Inc. dba BCforward

Job Description

Customer Service RepresentativeBCforward is seeking a qualified Customer Service at Conway, AR 72034 Title: Customer Service Contract duration: 12+ months with possibility of extension or Permanent. Location: Conway, AR 72034

Job Summary
  • Responsible for answering all calls from providers regarding eligibility and benefits in a call center setting, and to satisfactorily resolve calls within expected response time standards.
  • May also answer and resolve calls from members.
Essential Functions
  • Handles heavy inbound call volume.
  • Responds to incoming calls mainly from providers, and on occasion from members, as required to meet departmental goals.
  • Explains benefits, eligibility, provider status, state Medicaid guidelines, and any other necessary information to providers, in a clear and precise manner.
  • Records calls accurately in call tracking system.
  • Maintains specific quality and quantity standards.
  • Maintains accurate paper files of work.
  • Ability to work as a team player
  • Excellent organizational, and verbal and written communication skills
  • Basic knowledge of Microsoft Office
  • Ability to abide by Gainwell Technologies policies
  • Ability to maintain attendance to support required quality and quantity of work
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
  • Ability to multi task in a high paced environment and retain information
Education and Experience required
  • Minimum of 1-2 years customer service related experience
  • High School degree or equivalent required. Bachelor's degree a plus

Interested candidates please send resume in Word format Please reference job code 146835 when responding to this ad.

Recommended Skills



Customer Service

Call Centers


Get job alerts by email.Sign up now!
Copy Link

Job Posting: 3057602

Posted On: Oct 15, 2021

Updated On: Oct 26, 2021