at TEKsystems in Fort Smith, Arkansas, United States
TEKsystems is partnering with an organization in Fort Smith, AR to provide Desktop Support to the internal employees on site. Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. This person must be a self starter and able to work alone. This position will be responsible to support another office in Bentonville, AR 2 times a week. Travel to the additional location will be expensed.Contract Length: 1 year contract extendable
Desktop Support Job Duties:
+ Build and install PCs, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
+ Provides advice and guidance to colleagues regarding incidents
+ Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
+ Identify, log and resolve technical problems with software applications or network systems
+ Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
+ Ensure that work is carried out within agreed service levels and in accordance with department guidelines
+ Create, maintain, and distribute reports of progress to senior leadership
+ Migrating servers from Windows 7 to Windows 10 or higher platform
+ Maintain client databases with up to date solutions and clear record of activities
+ Explain and document technical issues in a clear way to clients
+ Use call logging system to accurately record telephone requests
+ Must be open to travel
Desktop Support Skills and
Qualifications:Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good Language and Communications Skills, Problem-Solving, Relevant Certifications such as Microsoft/Comptia and Cisco, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, Vista, 7, Mac OSX, Windows Server products, Ability to Work in a Team, Ability to Prioritize Projects About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.