Box Office Manager, Ticket Operations

at Memphis Grizzlies in Memphis, Tennessee, United States

Job Description

The Box Office Manager will manage day-to-day operations of the Box Office relating to Memphis Grizzlies Basketball Games, Concerts, Family Shows and University of Memphis Basketball Games. Primary responsibilities include but are not limited to the creation and management of non-Grizzlies event manifests, main liaison with Arena Operations Staff, Show Promoters and Ticketmaster support staff, event settlements, daily box office settlements and staff training. The Box Office Manager will report directly to the VP, Ticket Operations.

+ Builds and manages all Concert/Family Show events on Ticketmaster Host & Archtics ticketing systems;

+ Manages all daily Box Office internal controls;

+ Works directly with show promoters from event build through show settlement. Must respond to promptly to all promoter requests;

+ Delegates tasks when necessary and understand the importance of time management;

+ Works directly with Ticketmaster representative in implementing updates or system revisions and ensuring system efficiency and event accuracy throughout course of each event;

+ Manages all event inventory;

+ Oversees daily preparation of Box Office finance reports for Finance Department and approves deposits;

+ Manages all Customer Service issues and responds promptly to customer needs or requests;

+ Responsible for staff training of part-time staff members as well as providing training updates to full time Box Office Staff;

+ Assists Booking Director in scaling of concert and family show manifests;

+ Manages daily bank used for window sales and orders cash per show request;

+ Coordinates banks for window sales staff;

+ Provides daily event sales reports to VP of Arena Ops & Booking Director;

+ Provides weekly show updates as directed by VP of Arena Ops and/or Booking Director;

+ Reviews scheduling of full and part time staff for all Events, Grizzlies and Tigers games;

+ Manages Will-Call and take active steps in reducing will call volume and event day issues;

+ Must be proactive in discovering, learning and implementing the latest system technologies including mobile and paperless ticket distribution;

+ Processes all internal ticket requests;

+ Maintains ADA compliance for the Presales, Onsales, and continuous sales of ticketing and be willing to coordinate with Guest service on day of event situations;

+ Responsible for maintaining synergy with Box Office team and the entire Full Time staff;

+ Responsible for making tough decisions and ensuring standard protocols with third-party vendors;

+ Other duties as assigned.

Required Skills, Experience & Abilities

+ Bachelors degree in Business, Communications, Hospitality Management, or other related field.

+ Five (5) years Ticket Operations experience with at least 2 years in a management capacity or any equivalent combination of education and experience.

+ Advanced knowledge of Ticketmaster Host and Archtics ticketing system.

+ Experience settling events with event promoters.

+ Significant successful compatible Ticket Operations experience and business experience especially review and tracking Financial reports.

+ Strong math aptitude.

+ Proven effective management of multiple related areas.

+ Demonstrated ability and experience developing and coordinating multi-faceted plans and issues.

+ Proficient with Microsoft Office, with emphasis on Excel and Word.

+ Demonstrated sound organizational, coordinating and personal interface skills.

+ Excellent written and verbal communication skills.

+ Proven job reliability, diligence, and dedication.

+ Must be flexible with working nights, weekends, and holidays.


+ Knowledge and passion for NBA basketball.

Physical/Cognitive Abilities:

With or without accommodation

+ Prolonged periods sitting at a desk and working on a computer.

+ Must be able to lift at least 15 pounds at a time.

+ Ability to read, write, and interpret information.

+ Ability to use hands to manipulate, handle, and feel.

+ Must possess visual activity, i.e.: close, distance, and color vision, depth perception, and the ability to adjust focus.

+ Continuous stretching, standing, and walking, including up and downstairs.

+ Ability to reach, lift, stoop, bend, push, pull, twist, sit, and climb.

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

All newly hired Grizzlies employees must be fully vaccinated against COVID-19 prior to their start date. All religious, medical or other legally recognized exemptions regarding vaccination status will be considered.

ID: 2021-1338

External Company URL:

Street: 191 Beale Street

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Job Posting: JC192443204

Posted On: Sep 16, 2021

Updated On: Oct 16, 2021