Network\Telecom Administrator II

in Pulaski - Little Rock County, AR

Job Description

The Network\Telecom Administrator II position is responsible for performing duties as assigned and assisting other members of the networking/telecommunications team in the support of the data, network security and voice communications resources deployed throughout the Southwest Power Pool offices. This includes the local and wide area high-speed data circuits, analog fax/voice circuits. Specific devices are, but not limited to, routers, switches, firewalls, intrusion detection systems, VPN, call manager systems, voice mail systems, voice recorders, wireless LAN, audio and video conferencing, IP address management and load balancers. This position is also responsible for the wiring, both copper and fiber, and cable management of the aforementioned circuits and equipment. Included in the responsibilities are the intermediate programming, hardware maintenance and software support of these systems throughout SPP. This includes the primary, disaster recovery, and member locations. Reliable, highly available networking, network security and telecommunications are critical to the operations of Southwest Power Pool and its member companies and have the potential for significant economic impact.

Essential Functions

  • Perform all aspects of junior level responsibilities.
  • Perform and manage basic operations of network/telecom/security installation: hardware and OS software.
  • Problem troubleshooting/resolution of all network resources deployed by SPP.
  • Perform basic aspects of network/telecom/security day to day administration
  • Support and administer routers, switches, firewalls, load balancers, ids/ips, wireless lan and network access control as skill sets allow
  • Administer core network/telecom business services (i.e. voice, conferencing, IPAM/DHCP/DNS, etc.) as skill sets allow
  • Administer core security business services (i.e. firewall access, vpn, ids/ips, etc.) as skill sets allow
  • Maintain hardware and software asset management information
  • Provide input and guidance to other team members as needed
  • Provide project tasks and coordination, including the establishment of schedules and milestones, allocation of resources, and progress reporting for projects within IT department
  • Provide input to IT planning process in regards to network computing resources
  • Coordinate and communicate with SPP member companies regarding SPP-administered network systems and resources used by the member companies
  • Coordinate and communicate with vendors of network/telephony and security systems implemented at SPP
  • Coordinate and communicate with vendors of WAN/LAN voice and data circuits and services
  • Effectively communicate, both written and verbal, with all IT groups. Clearly conveys plans, ideas, and procedures to all IT groups and other SPP departments as well as comprehends plans, ideas, and procedures relayed by those groups
  • Use of high level organizational skills to handle priority projects/tasks that involve different IT groups as well as other SPP departments
  • Employ best practices as they apply to the network/telecom/security architecture
  • Participate in on-call rotation
  • Adhere to all SPP policies and procedures
  • Minimal travel is required


Education Requirements:

  • Bachelor’s degree in an Information Technology related field, or equivalent experience

Experience Requirements:

  • A minimum of four years network infrastructure support experience is required


  • Basic knowledge of technologies across multiple network, network security and telecommunications platforms
  • Entry level Network and/or Telecommunications certifications required
  • Entry level Network Security related certifications are required
  • Excellent written and oral communications skills are essential


  • Previous experience with NERC, FERC, CIP and SSAE16 is preferred
  • A variety of experience in Information Technology field projects is preferred
  • Basic Juniper, Cisco, Crossbeam, TippingPoint and/or F5 experience is preferred

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and work at a computer for long periods of time, talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop. The employee may be required to lift and move up to 50 pounds.

Some lifting of servers for placement into racks is required.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.  Participate in on-call rotation.

Travel Requirement:

  • This position requires minimal travel (approximately 10%)

Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email. 

  Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.  SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.



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Job Posting: 3052264

Posted On: Sep 13, 2021

Updated On: Oct 15, 2021