Retail Manager

at BancorpSouth in Fort Smith, Arkansas, United States

Job Description

There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BancorpSouth we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with BancorpSouth!


Position: Retail Manager

Physical Location: 1222 Rogers Avenue, Fort Smith, AR 72901

Reports to: Market or Division President

Working Conditions: Normal, no adverse or hazardous conditions

Job Grade: E 27

Job Grade Category: Exempt

Work Hours: 8-5 M-F Hours could vary depending on need.


Primary Purpose:

This position provides leadership and management direction for Branch Managers and branch locations in a market. Reporting to the local President, this position provides day to day direction in creating a positive work environment, community development, increasing growth and profitability, and providing accurate and superior customer service while ensuring adherence to established bank policies and operational and security controls.


Principal Duties and Responsibilities:


Provides day to day management for branch managers in market.


Manages, coaches, and develops staff to attain internal performance objectives for market branch offices' service, business volume, deposits, and quality of audit reports.


Serves as senior escalation for more complex and sensitive matters and issues.


Responsible for overall branch office operations in market.


Maintains knowledge and stays abreast of security policies and procedures.


Maintains knowledge of branch policies, procedures, internal controls, and regulatory compliance related to assigned responsibilities.


Responsible for ensuring all business transactions and practices within span of control comply with all regulations and the Code of Conduct.


Responsible for fostering environment among management team that ensures branches operate in compliance with all bank policies, procedures, internal controls, and regulatory compliance related to assigned responsibilities.


Conducts branch location visits to perform observations and reviews to successfully coach staff in proper practice of sales and service strategies and in ensuring adherence with established policies and controls.


Proactively monitors and ensures timely resolution of exceptions reported from operational and compliance support areas.


Responsible for ensuring maintenance of office building, grounds, equipment and fixtures within market.


Handles customer problems and complaints; counsels customers with special needs or requests.


Provides and maintains a professional, business-like atmosphere within the branch office.


Hires, sets goals, conducts performance evaluations and recommends salary adjustments.


Counsels employees when needed. Coordinates staff training when needed.


Ensures testing of branch security equipment and investigates security issues when needed.


Represents the financial institution in public relations activities and community affairs.


Participates in and completes required training as assigned.

Job Specifications:


Bachelor's degree or equivalent work experience.


Two to five years of experience in a financial institution.


Knowledgeable of the Bank's policies and procedures.


Knowledgeable of laws and regulations applicable to bank operations practices.


Sales oriented.


Good written, verbal and supervisory skills.


Excellent interpersonal and customer service skills.


Frequent travel between branch locations required.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.

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Job Posting: 3052139

Posted On: Sep 13, 2021

Updated On: Oct 13, 2021