Lead Service Designer

at Cox Enterprises in Springdale, Arkansas, United States

Job Description

Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, US

Other Locations: Phoenix, AZ; Springdale, AR; Rancho Santa Margarita, CA; Goleta, CA; San Diego, CA; Manchester, CT; Wichita, KS; New Orleans, LA; Baton Rouge, LA; Omaha, NE; Las Vegas, NV; Tulsa, OK; Oklahoma City, OK; West Warwick, RI; Chesapeake, VA;

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202102926


Lead Service Designer



Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and let's build a better future together.

Cox is seeing a Lead Service Designer who will beaccountable for and serve as an authority on all aspects of user experience design. Recognized as subject matter expert on products & service experience. Models' passion and drive for change and/or enhancements to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes, and technology. Recommends resources to address/balance customer needs. Operates with considerable latitude for independent judgment. Negotiates issues with peers and 1st level mgmt. to synthesize ideas and solutions that impact user experience. May be responsible for experience & service design roadmap that involve single to multi-year plans. Develops, or provides guidance to develop, innovative solutions to highly complex matters. Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results. Provides mentorship and guidance to team members and associates.

This role reports into a Senior Director of Experience Design.


Responsible to deliver on experience design activities and tasks necessary for successful development and launch projects and achievement of business objectives. Contributes to planning, budgeting, resourcing and monitoring results.

Manage and review allocated budget and actual spend for product development and lifecycle activities.

Guide and support cross-functional teams in the areas of design from ideation through deployment as the champion and owner of the experience.

Exhibits leadership with respect to development, team interactions, Business &/or Consumer insights and User Experience. Typically manages a team of Associates.

May generate business insights which guide product solutions.

Identify consumer expectations and unmet needs with product and services to innovate and create solutions that address gaps and enhance customer experience. Directs product features from ideation through deployment.

Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.

Develop a documented product vision which aligns with and/or enhances consumer needs, market and competitive trends and corporate strategy.

Translate vision into clear and defined design requirements to drive functional specifications and technical requirements.

Drive the development of user experience frameworks which define the product value proposition to support product and services roadmap investments in collaboration with business partners.

Research and evaluate product performance to prioritize design related improvements that optimize user experience and strengthen product/service.

Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current state of the experience and vision.

Create, sustain and optimize operational practices and procedures to drive efficiencies.

Monitors developments within the industry, vendor community and technology trends, and considers design implications in light of product roadmaps.

Is a recognized leader and authority in the organization in a broad Design discipline or in a narrow but specialized component of the UX discipline.

Collaborate with our user research and process teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.

Lead the practice of Service Design. Extend the craft and share practice across the Cox.

Assess... For full info follow application link.


Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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Job Posting: 3052066

Posted On: Sep 13, 2021

Updated On: Sep 29, 2021