Software Entitlement and Compliance Specialist

at Humana in Rogers, Arkansas, United States

Job Description


Humana is seeking a Software Entitlement and Compliance Specialist who will be accountable for partnering with specific business areas to support both hardware and software asset management processes including full software lifecycle management, compliance, optimization, audit data requests and merger & acquisition support.


This is a ‘hands-on’ role where the Software Entitlement and Compliance Specialist is responsible for:

+ Entering Software license entitlements and contracts into the software asset management repository which is considered the source of truth

+ Translating Terms in contracts into the proper software asset management metric engine

+ Ensuring Software discovery is normalized to software entitlements/models

+ Creating and presenting valid Position statements for software technologies per Compliance Schedule

+ Identifying under-utilized and ‘at risk’ software candidates for Reclamation

+ Responding to Audit and M&A data requests efficiently and accurately

+ Partnering with Product owners/IT Technology owners to optimize outcomes

+ Executing Software End of Life and End of Support Processes

+ Performing Software CyberSecurity Analysis

+ Partnering with Hardware Asset Management team

+ Participating in ServiceNow SAMPro module testing utilizing QTest

Role Essentials

+ Five plus years’ experience in software asset management

+ Demonstrated Subject Matter Expertise of licensing agreements for high profile vendors (Oracle, Microsoft, Salesforce, etc.)

+ Strong Focus on Data Quality

+ Knowledge of software asset management tools, specifically ServiceNow SAMPro

+ Demonstrated ability to perform research and interpretation of Software Contracts

+ Good understanding of SaaS and other cloud hosted license models

+ Excellent communication and interpersonal skills

+ Demonstrated ability to translate analytics into action and use the data to impact and influence business outcomes

+ License key management and Named User allocations

+ Strong ability to carry out multiple assigned tasks independently

+ Microsoft Office proficiency – able to write queries, create forms, reports, presentations and documents in Word, PowerPoint and Excel

Required Qualifications

+ Five plus years’ experience in software asset management

+ ServiceNow SAMPro or similar Software Asset Management tool experience

+ IAITAM CSAM Certification or similar industry standard certification

+ Experience assessing the impact of change on service quality and SLAs.

+ Experience establishing metrics that can be monitored against a benchmark

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Additional Information

Scheduled Weekly Hours


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Job Posting: JC192219929

Posted On: Sep 12, 2021

Updated On: Oct 11, 2021