AVP, B2B Digital Product Owner

at Synchrony in BENTONVILLE, Arkansas, United States

Job Description

Job Description:

Role Summary/Purpose:

The B2B business delivers $2B+ in Net Income to Synchrony and provides comprehensive financing solutions to 250,000+ active merchants in 20+ markets. The B2B products provided to our merchants and providers are offered through a variety of platforms and channels. Synchrony is seeking an experienced Digital Product Owner to lead the identification, development, and launch of various Commercial Digital Servicing enhancements and capabilities. The ideal candidate will be adept at quickly understanding a variety of technologies and platforms, possess a strong digital product and project management background and a proven track record of delivering projects on time and within budget. This position will report to the Senior Vice President, B2B Digital Products.

Synchrony product functionalities are developed in our Innovation Station, a collaborative environment comprised of dedicated and cross-functional teams focused on emerging technology, ideation and Agile development of new products.?Whether located onsite or in a remote office, the candidate chosen for this outstanding opportunity will be involved in daily interaction with team members throughout the US and offshore.

This position is currently remote, where you’ll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for in person engagement activities such as team meetings, training and culture events.

We’re proud to offer you flexibility, so candidates will be considered who live near any of Synchrony locations ( : Alpharetta, GA, Altamonte Springs, FL, Bentonville, AR, Boise, ID, Canton, OH, Charlotte, NC, Chicago, IL, Costa Mesa, CA, Draper, UT, Kettering, OH, Marlborough ,MA, Merriam, KS, New York, NY, Phoenix, AZ, San Francisco, CA, St. Paul, MN or Stamford, CT

Essential Responsibilities:

+ Oversight and leadership of the wing-to-wing product development cycle including build, test, launch, and performance metrics

+ Works with key stakeholders to identify and prioritize new product features and the pathway to market delivery

+ Leads projects in Agile development methodologies – define story acceptance criteria, manage and prioritize the team backlog, collaborate with the Scrum Master, architects, developers and other subject matter experts and contribute to the overall team vision and roadmap

+ Coordinates and leads user acceptance testing (UAT) for digital Service releases

+ Works closely with the UX team and other stakeholders to deliver best in class digital experiences

+ Partners with internal and external groups to gather market intelligence and user VOC and translate the results into detailed product requirements

+ Collaborates with the Digital Analytics team to develop KPIs, monitor performance, analyze user behavior and optimize usage patterns

+ Performs other duties and/or special projects as assigned


+ Bachelor’s degree or in lieu of degree; high school diploma/GED and 7+ years of Project Management experience

+ 2+ years of experience leading software development projects

+ 3+ years of project management experience

Desired Characteristics:

+ 2+ years of experience managing B2B digital products and/or platforms

+ 2+ years of experience as an Agile Product Owner or Scrum Master, in a Product Owner ro

+ Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification

+ Knowledge of Scrum and Scrum tools (i.e. JIRA)

+ Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

+ High energy, self-motivated, with strong communication skills (verbal and written)

+ Product Management and / or Business Analyst experience

+ Passion for learning about new technologies and identifying ways to drive innovation

+ Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners.

+ Strategic thinker with ability to develop and implement actionable plans to drive business results

+ Strong project management experience with a record of delivering on time and across functions

+ Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

+ Consumer finance and/or retail marketing experience with an understanding of core financial drivers

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 – 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:


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Job Posting: JC192226790

Posted On: Sep 12, 2021

Updated On: Oct 18, 2021