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Digital Product Owner ( Commercial )

at AutoZone, Inc. in Memphis, Tennessee, United States

Job Description

Summary:

Our team is seeking a self-starter to assist product development, marketing initiatives and product management leadership to drive digital sales for AutoZone. As an instrumental piece of key strategic customer and/or sales facing web, mobile and 3rd party digital solutions or programs, this candidate is expected to assist our Product Owners in providing business leadership, program and project management aimed at delivering Wow! customer experience to our Commercial, or B2B customers. Ability to forge the right path forward requires strategic thinking while also possessing the ability to be detail oriented in development of plans and customer requirements. Responsibilities:

+ Assists with project scope, product requirements, wireframes, features, benefits and content needed to achieve objectives. Leverages user-centered design principles and customer needs analysis to create best-in-class web, mobile and 3rd party customer and sales team facing digital solutions to achieve goals

+ Provides business project management, business leadership and critical thinking to ensure the right decisions are made and that digital solutions are delivered on time and within budget

+ Ensures that the project team is aligned and coordinated in planning and execution with strong collaboration, organizational and time management skills

+ Leads digital solution go to market planning including internal and external communication development as well as changes in operational processes driven by the digital solution

+ Works closely with IT on product development and testing. Ensures project success and quality output that meets customer needs

+ Works closely with Marketing on product go to market plans and engaging customers to feature set. Ensures project success and quality output that meets customer needs

+ Works closely with many functional areas and technical support teams to ensure solutions have support

+ Visit customers in face-to-face sales calls to gather feedback and customer intel

+ Must be creative to ensure products and programs have the right message to attract users

+ Assists in supporting customers and sales teams in the field

+ Uses web analytics as well as sales and customer feedback to identify enhancement and optimization opportunities as well as drive strategic decisions for programs and products.

+ Develops business cases to support customer initiatives and monitors progress through analysis and KPIs.

Requirements:

+ Bachelor’s degree in Computer Science, Business, MIS, Marketing or equivalent combination of work experience

+ Minimum of one to three years related experience

+ Exceptional leadership, multi-unit management, project management, product management, program management, business case analysis and planning.

+ Experience managing multiple projects to achieve program goals

+ Demonstrated experience developing business requirements and user interface design wireframes for digital solutions

+ Superior communication, interpersonal, collaboration and organizational skills

+ Experience with Digital Experience (search, mobile, catalog and web services)

+ Solid understanding of IT project management methodologies and familiarity with how systems across a company and between companies interact in the development of solutions

+ Analysis experience a plus; experience using SQL, SAS, and Omniture web analytics a plus

+ Ability to develop go-to-market plans, product training plans and engage users in feature set

+ Retail, automotive, automotive parts / ASE certification, B2B sales or solution sales a plus #LI-BP

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Job Posting: JC192147580

Posted On: Sep 11, 2021

Updated On: Oct 21, 2021