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Customer Service Specialist

in Faulkner County, AR

Job Description

  • Description

    BASIC FUNCTION: Act as a key customer contact to provide product and service information, manage customer inquiries with accuracy and efficiency and work with all departments to support customer requests. Contribute to a positive company brand by projecting a knowledgeable, professional and customer-oriented image to customers at all times.

  • Requirements

    REPRESENTATIVE RESPONSIBILITIES:

     

    1. Clearly communicate with customers by phone, email or in person. Identify and assess customers' needs to achieve customer satisfaction.
    2. Accurately create orders for installation, turn on, discontinuance or change of service for electric, water, cable TV, Internet, phone, security and any other services provided by Conway Corp.
    3. Provide precise, valid and complete information to customer questions or complaints about billing or service rendered, referring complaints of service problems to designated departments.
    4. Provide support to customers and technicians on cable TV, Internet, phone and security service.
    5. Receive payments for utility services from customers, post to their account, balance cash drawer.
    6. Meet personal and customer service team sales and productivity goals.

     

    APPLICANT REQUIREMENTS:

     

    EDUCATION AND WORK EXPERIENCE:

    • High school diploma or equivalent; plus
    • 12-18 months of related work experience or training
    • Or, equivalent combination of education and experience.

     

    OTHER:

    • Strong customer service skills, including courteous telephone etiquette, face-to-face professionalism; and the ability to exhibit patience and empathy under pressure.
    • Receiving cash payments, making change, recording transaction manually or into computer, responding to customer needs, etc. are desirable job experiences of the applicant.
    • Working knowledge of Internet, including Internet Explorer, Chrome, Firefox and mail programs.
    • Ability to use job specific computer software.
    • Working knowledge of modern Windows operating systems.
    • Excellent communication and organization skills and the ability to multi-task, prioritize and manage time effectively.
    • Regular and punctual attendance.

     

  • Additional Information
    • Last day job will be posted: 05/28/2021
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Job Posting: 3048654

Posted On: Sep 10, 2021

Updated On: Oct 01, 2021