Guest Services Coordinator

at SMG in Bossier City, Louisiana, United States

Job Description

Job Title: Guest Services Coordinator Department: Events Reports To: Director of Event Services FLSA Status: FT/Salaried Exempt SUMMARY: Interviews, hire, trains and supervises guardian staff. Responsible for scheduling all staff for day-to-day operations and events. MAJOR RESPONSIBILITIES: * Develops policies and procedures for the Guest Services Department and monitors their compliance. * Works with Guest Services Coordinator to develop policies and procedures for the Guardian Department and monitor their compliance. * Takes a lead role in advocating workplace and public safety, including crowd management. * Attend training sessions * Prepares and distributes “Dot Maps” showing staffing positions * Meets deadlines set for reporting and scheduling. * Manages the inventory and distribution of uniforms and assets necessary to Guardian Staff * Prepares Guardian staff scheduling, staffing estimates, and approves time in ADP. * Oversees staff orientation, and training — with an emphasis on customer service. * Oversees the Event Control Room and its Staff to ensure proper response, deployment, and documentation of all needs communicated over the radios. * Ensures the investigating, compiling, filing, and distributing of medical service reports, incident reports, ejections, arrest, parking lists, and turnstile/stub reports. * Assist in the development and coordination of training programs for regular and part-time employees to increase awareness of safety issues, policies, and procedures. * Works with Director of Event Services on preparing the annual budget for Guest Services and Security. * Makes recommendations for capital and operating expenditures. * Attends weekly production meetings with all management staff * Complete post-event reports/analysis and make recommendations to the facility management team to improve future events. * Works extended/irregular hours including nights, weekends, and holidays, as needed. * All other duties as assigned.SUPERVISORY RESPONSIBILITIES: * * Directly supervises guardian staff & security command. * * Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * * * 3-5 years Guest Services Management experience in Public Assembly or related venue. * University or College degree/diploma in business, event management or a related field preferred. * 2-3 years supervisory experience desired. * Exceptional communication skills both verbal and written * Excellent organizational, planning and problem-solving skills * Professional presentation, appearance and work ethic * Working knowledge of the principles of public assembly facility management, services and equipment preferred. * Proven time/priority management skills and reliable at adhering to time sensitive deadlines as required * Ability to work as part of a team and independently with minimal supervision * A champion for complete client satisfaction. * Available to work evenings and weekends as required. * Able to quickly navigate facilities, including stairs and seating areas. * Must be proficient in Microsoft Outlook, Microsoft Word and Excel. * Pass a background check * WORKING ENVIRONMENT/CONDITIONS: * * This position occupies a windowless office environment for possible extended hours during a shift * Will require being outside during adverse weather * May be exposed to a high noise level for extended periods of time, related to event typeHOURS OF WORK AND TRAVEL REQUIREMENTS: * This position requires working extended and/or irregular hours including nights, weekends * * and holidays, as needed. * . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision for review of statistical and other financial records and information. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position. ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact 318-747-2501 ext. 0. Dr. Teresa M. Manley Director of Event Services & Human Resources Designee ASM Global — Brookshire Grocery Arena 2000 Brookshire Arena Dr. Bossier City, LA 71112 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Job Posting: JC191910993

Posted On: Sep 09, 2021

Updated On: Oct 16, 2021