at City of Rogers in Rogers, Arkansas, United States
GENERAL DESCRIPTION OF POSITION
This position will check, accept, and scan pre-purchased printed and/or electronic tickets for
entry to events at Butterfield Stage during the summer concert series season for Friday and
Saturday evening performances. They will alternately be responsible for selling or issuing tickets
and issuing pre- purchased tickets via will call.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Greet patrons attending entertainment events. This duty is performed daily, about 100% of the
2. Collecting and verifying pre-purchased physical or electronic admission tickets/passes at venue
entry. This duty is performed daily, about 50% of the time.
3. Selling tickets at venue entry and issuing pre-purchased will call tickets. This duty is
performed daily, about 50% of the time.
4. Assist patrons with event information, locating facilities and finding lost articles/persons.
This duty is performed daily, about 25% of the time.
5. Inform appropriate supervisor or public safety official in cases of disorderly and dangerous
conduct. This duty is performed daily, about 25% of the time.
6. Guide or instruct patrons in case of emergency. This duty is performed daily, about 25% of the
7. Other duties as assigned. This duty is performed daily, about 25% of the time.
8. Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty
mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required.
EDUCATION AND EXPERIENCE
Minimum requirement; general educational background without high school completion, plus 0 to 6
months related experience and/or training, or equivalent combination of education and experience.
Ability to read a limited number of words and recognize similarities and differences between words
and between series of numbers; Ability to write and speak simple sentences as a means for basic
communication. Ability to read and understand simple instructions, short correspondence, notes,
letters and memos; Ability to write simple correspondence.
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills
using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out simple multi-step instructions.
Ability to deal with standardized situations with limited variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
SOFTWARE SKILLS REQUIRED
INITIATIVE AND INGENUITY SUPERVISION RECEIVED
Under general supervision where standard practice enables the employee to proceed alone on routine
work, referring all questionable cases to supervisor.
Limited responsibility with regard to specific assignments in planning time, method, manner, and/or
sequence of performance of own work operations.
Performs work operations which permit infrequent opportunity for decision-making of minor
importance and which would only affect the operating efficiency of the individual involved to a
Slight mental demand. Operations requiring little attention and repeated successively at short
intervals or non-repetitive, but of such a nature as to require little directed thinking.
ANALYTICAL ABILITY / PROBLEM SOLVING
Repetitive. Activities or duties using a pre-determined set of processes or directions coupled with
nearby supervision. Learned things in situations where choice is simple or patterned.
RESPONSIBILITY FOR WORK OF OTHERS
Responsibility for work of others: Not indicated.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Regularly responsible for property where carelessness or error would result in only minor damage or
minor monetary loss. Almost continuous care and attention is required when handling this property
in order to prevent loss.
Probable errors of internal scope readily detected in normal course of work by standard check or
routine crosscheck within a single department or office. Errors resulting from inaccuracy would
create minor confusion, delay or expense to correct the situation.
ACCOUNTABILITY FREEDOM TO ACT
Established. Specific, detailed processes and instructions with immediate supervision.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities.
Examples would include direct dollar generation, departmental budget, proper handling of
organization funds, expense control, savings from new techniques or reduction in manpower.
Very small. Job creates a monetary impact for the organization up to an annual level of $100,000.
IMPACT ON END RESULTS
Minimal impact. Job is focused on non-supervisory decision making activities and has minor impact
on the organization's end results.
Regular contacts with patrons, either within the office or in the field. May also involve
occasional self- initiated contacts to patrons. Lack of tact and judgment may result in a limited
type of problem for the organization.
Contacts of little importance and usually with immediate associates only. Requires only ordinary
courtesy to avoid friction in relationship incidental to working with others.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of non-complex machines and equipment (adding machines, calculators, copy/fax machines,
Outside working environment, wherein there are disagreeable working conditions part of the time.
The following work environment characteristics described here are representative of those an
employee encounters while performing essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is continuously exposed to outdoor weather
conditions. The noise level in the work environment is usually loud.
The following physical activities described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions and
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the
performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to use hands to
finger, handle, or feel; regularly required to stand, sit, talk or hear; occasionally required to
walk, reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision.