at Jack Henry & Associates in Monett, Missouri, United States
Card Processing Solutions Application Support Analyst
Position Level: Individual Contributor
Team: Implementation & Support
Position Type: Regular
Working Time: Full-Time
Locations: Allen, Texas, Houston, Texas, Monett, Missouri, Remote, Remote, Springfield, Missouri
Travel Requirements: 40%
Description & Requirements
The Card Services Application Support Analyst is responsible for ensuring that all phases of their assigned projects/cases, relating to Debit Card installations (can also include Online ATM processing, Online Debit card or Shared Branching) are completed successfully and according to agree upon timelines. This can include balancing general ledgers, validating transactions, training clients remote and on-site, and troubleshooting card issues .
This position will be hired in our Monett, MO, Springfield, MO, Allen, TX or Houston, TX locations.
+ Minimum of 18 months of experience in the banking/credit union industry.
+ Up to 40% travel is required.
+ Associates or Bachelor’s Degree preferred.
+ Developing professional expertise. Works on non-complex to projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices.
+ General knowledge in the following areas:
+ Banking/credit union or related industry.
+ JHA products, equivalent competitor products, and understanding of application functions.
+ Computer skills with knowledge of applications including Microsoft Office Suite. General knowledge of information systems.
+ Business operations and procedures including concepts, structures, etc.
+ Balance General Ledger accounts and/or familiar with accounting and balancing in general.
+ Able to:
+ Analyze/convert customer information and processes for setup in JHA system. Analyze business information and processes.
+ Train customers to use JHA software.
+ Work with all levels of personnel and communicate complex information in user-friendly terms.
+ Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
+ Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
+ Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
+ Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
+ Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
+ Maintains effective communication with customer throughout entire project/case.
+ Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
+ Prepares training materials and documentation for customers and internal users.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.