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Learning Delivery Specialist, Senior Associate

at EY in Little Rock, Arkansas, United States

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we are committed to helping our clients stay ahead of unprecedented change. In order to do that, we’ve transformed learning and development to enable you to become a leader that drives innovation, challenges the status quo and ultimately makes our world work better. Our Learning and Development group designs and delivers exceptional experiences to help develop technology skillsets and transformative mindsets.

The opportunity

You’ll be responsible for the deployment planning and delivery of in-person and virtual learning courses. This role works directly with the Delivery Program Manager and Assistant Delivery Program Manager to create plans to deliver the required learning which includes; date forecasts, target audience lists, classroom assignments, registration, instructor preparation, CPE documentation and budget management. In addition, for classroom-based learning, the planning includes accommodations and networking/social events.

Your key responsibilities

In this role you will create delivery plans for classroom-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program Manager. In addition, you’ll develop forecasts with projected dates, locations, and an estimate of the number of classes and attendees.

+ Publish scheduled offerings in the Learning Management System (LMS)

+ Determine class participants, timing, session counts, and general course planning

+ Manage the class rosters, and escalate where minimum attendee numbers have not been met

+ Determine, in conjunction with Meeting & Event Services, event locations for classrooms (on-site or external venue) and any related social activities

+ Coordinate with the Virtual Producers for virtual learning and with the Learning Associates for classroom-based learning

+ Liaise with Meeting & Event Services and hotel to block and manage sleeping rooms and meeting space

+ Responsible for assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participants

+ Monitor expenses related to off-site venue, networking/social activities, ground transportation

+ Provide feedback on strategic fit, relevance, quality, and deployment of learning

+ Monitor class consumption and make recommendations based on findings

+ Provide learning on-site support (as required) in coordination with Learning Associate team

+ Manages multiple projects, simultaneously, in a fast-paced and highly challenging environment. For example, planning multiple learning events in different locations during the same time period.

+ Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives; makes complex decisions related to multiple, often interrelated learning initiatives. For example, working with Meeting & Event Services to resolve local office resource conflicts (e.g. availability of conference rooms)

+ Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further steps

To qualify for the role, you must have

+ 2-5 years of learning or meeting and event services experience

+ Experience of working in HR in professional services or corporate environment

+ Experience of working in Learning preferred

+ Experience working with SAP Success Factors preferred

+ Bachelor’s degree or equivalent experience

+ Excellent written and verbal communication skills

+ Excellent project and time management skills

+ Excellent negotiation and mediation skills

+ Strong financial skills for budgeting, monitoring, and allocating learning costs

+ Ability to organize and lead a team effectively, including some virtual members

+ Ability to work with all levels of the organization

Ideally, you will also have

+ Knowledge and experience of EY’s learning policies and practices

+ Experience working with SAP Success Factors preferred

What we look for

+ Works well under pressure and with uncertainty and can easily adapt to an ever-changing environment.

+ High level of proficiency with Microsoft Excel including advanced skills or functions including v-lookups, pivots, and filters.

+ Good attitude, flexibility, and the willingness to learn.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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Job Posting: JC191629667

Posted On: Sep 04, 2021

Updated On: Sep 30, 2021