Human Resource Shared Services Analyst, LA or CO

at Lumen in MONROE, Louisiana, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position reports to the Manager HR Shared Services and will serve as the primary point of contact for Hiring Process escalations and inquiries for North American hires. The ideal team member in this role will have strong customer support, communication, and process design skills. He/she will be able to seamlessly toggle between the tactical process execution, strategic continuous process design and evolution, and crafting and presenting presentations to stakeholders from various perspectives, organizations, and levels in the organization.

The Main Responsibilities

The HR Shared Services Analyst contributes to the efficient and effective delivery of the HR Delivery Services organization by:

+ Being the primary point of contact for all hiring escalations received from internal and external stakeholders including partners in Talent Acquisition, HR Delivery Services, candidates, hiring managers and executives.

+ Supporting the TA Support and Onboarding team by helping to resolve escalations quickly and partnering with leadership to identify and solve process gaps and inefficiencies.

+ Engaging with cross functional resources such as legal, compliance and IT to get the necessary resolution agreed upon to ensure we are following policy and protocol while providing outstanding services and a seamless experience to our candidates.

+ Partners with Delivery Services leadership to define and enhance the Onboarding processes to continuously improve both the employee and candidate experience.

+ Lead cross training efforts and provide direct guidance to the TA Support and Onboarding coordinators with the aim of maximizing team capability, knowledge and focus on achieving SLA’s and strong customer feedback.

+ Has the ability to identify and drive strategic projects to completion under the purview of direct leadership for the operational improvement of the team.

+ Represent the team in process improvement initiatives such as Value Stream Mapping sessions, LEAN technology, RPA and automation efforts, etc.

+ Building monthly dashboards and presentations for senior and executive leadership to understand process improvements, gaps, and wins.

+ Audit employee referral and sign on bonus pay files for payment for North America Employees

+ Demonstrated administrative and audit experience with pay impacting/financial transaction ownership

What We Look For in a Candidate

+ Detail oriented with 2-4 years experience of in-depth working knowledge of HR, familiar with HR laws and regulations.

+ Prior experience support with Lumen’s Onboarding process highly preferred (including offer letter support and candidate data management).

+ Proven ability to identify process failures and gaps and solution those to reduce go forward process failures.

+ Experience leveraging and designing multiple data sources to understand team performance and key monthly achievements by the team.

+ Demonstrated ability to handle, produce, and maintain confidential information.

+ Ability to remain professional under pressure and excellent conflict resolution skills.

+ Excellent interpersonal skills with experience supporting and partnering with all levels of the organization.

+ Strong organizational skills, time management and creativity, performed in dynamic work environments.

+ Excellent verbal communicator with exceptional written communication skills which can be demonstrated.


+ Professional Bachelor’s Degree or equivalent typically with 2-4 years or 0-1 years with a Master’s Degree.

Requisition #: 260463

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC191518231

Posted On: Sep 03, 2021

Updated On: Oct 17, 2021