at VIVA USA Inc in Olive Branch, Mississippi, United States
Description: •Manage customer relationships at the facility and provide liaison functions to other IT support groups to implement IT projects/resolve issues etc. •Interface with Customer to insure expectations are achieved. •Provides timely resolution of incidents/problems and escalates on behalf of customer to appropriate technical personnel; interacts with network services, systems architects, applications development and other support groups to restore service and/or identify and correct core problems with software applications •Provide local trouble shooting (PCs/Servers/Networks/Phones etc.) and interface with the customer and support teams to resolve issues •Maintain inventory and configuration documentation as requested by other groups. •Promote the conformance to IT Standards when discussing issues and recommendations with the customer. •Provide 5 × 8 hour production support coverage with work hours occasionally modified and overtime as needed Hours 12:00pm to 8:30pm M-F VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.