Programmer/Analyst II

in Pulaski - Little Rock County, AR

Job Description



Programmer/Analyst IIs are responsible for the development, support and maintenance of computer applications and enterprise databases used by the Operations staff, Operators, Engineering and Business Services.  Programmer/Analyst IIs will generally focus on a specific set of applications as a primary area of specialization.  Many of the supported applications have significant economic impact and ensure against loss of life and property. The accurate and reliable functioning of the supported applications is critical to the operation of Southwest Power Pool and its members. The Programmer/Analyst II will also provide guidance to other members of the Applications Teams based on experience.  The position ensures the effective operation of all systems; installs and configures systems; recommends hardware and software acquisitions and upgrades.  The Programmer/Analyst will develop centralized, efficient methods for managing end user systems to minimize downtime, utilizing IT standards.




Programmer/Analyst IIs are responsible for supporting the review of system architecture and recommending improvements to service delivery processes; Applying business/technical support concepts to identify, analyze, and resolve application/usability/strategic problems.




The Programmer/Analyst II will function as the liaison with SPP Departments, IT, and external vendor staff to ensure that end user and organizational needs are met.



This hands-on position is responsible for the development and support of all custom built software solutions. The Programmer/Analyst II is focused on analyzing and debugging code, troubleshooting software and providing overall support for internal software applications.

Coordination with the SPP Operations Department management team and staff is expected. The Programmer/Analyst II is expected to work with minimal supervision, exercising good judgment in helping develop implementation project plans, prioritizing assignments and resolving issues.

Essential Functions


  • Change and Release Management Support
  • During and After-Hours Incident Resolution and Logging
  • Problem Analysis and Root Cause Reporting
  • Release and Regression Testing Support, including the creation of test/release plans and test data as required.
  • Creation of and on-going updates of Troubleshooting Guidelines and Procedures
  • Multi-tasking, problem-solving, and an ability to grasp complex and highly integrated systems
  • An understanding of the business requirements of the system they primarily support and a competent understanding of other systems the team supports; i.e. Markets, DSS, Settlements, EMS, Oasis, RTOSS, etc.
  • Provide training assistance in areas of expertise to other employees, as needed
  • Application of detailed knowledge around specific applications or interfaces (Recognized as Subject Matter Expert).
  • Perform tasks or special projects as assigned by the management team or by senior team members.
  • Coordination of implementation plans that span across multiple support teams in IT,  vendor support and Market Participants
  • Mentor Level I and new team members.  Provide mentoring to other IT Programmer/Analyst team members based on experience.
  • Understanding of and compliance with SPP Policies and Procedures.




Other Functions with Applicable Application Development Skills:


  • Define software development project plans, including scoping, scheduling, configuration, and implementation.
  • Consistently write, translate, and code software programs and applications according to specifications to enhance functionality and/or performance of company applications.
  • Conduct all types of application testing as needed, such as system, unit, regression, performance, and acceptance testing methods.
  • Create and execute test scripts, cases, and scenarios that will determine optimal system performance according to specifications.
  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
  • Work with database administrator to design, develop, and update databases as they relate to user interface design and functionality.


Education Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience

Experience Requirements:

  • Three (3) years’ experience of Information Technology Development/Support experience


  • Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems
  • Effective written and oral communication skills
  • Understanding of, compliance with and enforcement of SPP Policies and Procedures


  • Two (2) or more years applicable utility industry experience

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.


  • While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
  • The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
  • The employee must occasionally lift and move up to 10 pounds.
  • Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Travel Requirement:

This position requires minimal travel (approximately 10%).

Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email. 

 Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.  SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

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Job Posting: 3037803

Posted On: Sep 01, 2021

Updated On: Oct 12, 2021